Avoiding Problematic Customers

Avoiding Problematic Customers

With Dick Dotts, president, and Carole Thorsell, EVP - Risk Management of DMS Facility Services, South Pasadena, Calif..

It can be tough for building service contractors to turn down business, especially in rough economies. But sometimes it is best to pass on contracts that aren't a fit with your company. In this podcast, learn:

•   Why BSCs should pass on certain contracts

•   How to tell if a customer won't be a fit for your business

•   What to expect from a customer who doesn't fit your business model

•   How to justify turning down business

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posted on 4/16/2008