Tuesday A.M. Seminars

Tuesday. Oct. 16 (a.m.)

8:00 a.m. – Noon
Green Cleaning University Workshop
Speaker: David Holly
Separate registration required
An overview of green and green cleaning, building a green cleaning bundle, the best sales process, overcoming objections and setting up a pilot project for maximum customer buy-in. A proficiency exam will be given, and a designation is provided to those who meet session requirements.

8:00 a.m. – Noon
IICRC Basic Skills Carpet Care Program
Speaker: Richard Bodo
Separate registration required
Gain a basic understanding on why it is necessary to identify and properly maintain all types of carpet fibers, styles and constructions, and how these variables impact cleaning processes and results. A certificate is provided to those who meet session requirements.

8:30 a.m. – 9:30 a.m.
Advanced Distributor Program
Decisive Actions for an Uncertain Economy
Speaker: Paul St. Germain
Sponsored by Sanitary Maintenance
Attendees will hear insights into the key business and economic trends affecting the wholesale distribution supply chain through 2015. This session will cover the economic turmoil of the past few years, as well as trends, implications, challenges and opportunities for wholesaler-distributors, including the topics of economic environment, analytics, services, human capital and the role of information technology for the cleaning industry.

8:30 a.m. – 9:30 a.m.
LEED-EBOM: A 2012 Update
Speaker: Stephen Ashkin
The New version of LEED for Existing Buildings: Operations and Maintenance will be known as v4 and is scheduled to be released in 2013. The revisions include changes to the cleaning credits. This session will give attendees a head-start for updating their green cleaning programs to accommodate the new requirements.

8:30 a.m. – 9:30 a.m.
Strategic Planning: Rethink Your Business and Prepare for Take-Off
Speaker: John Delany
Initiating new business growth requires you to implement a new business model while continuing to lead the old one at a profit – a steep challenge for any leader. This session will break this challenge down into five leadership responsibilities that you should master in order to make growth a profitable reality.

8:30 a.m. – 9:30 a.m.
Changing the Way the World Views Cleaning
Speaker: Dianna Steinbach
This session will help attendees make a direct link to their organization’s bottom line. Learn about the new language and data cleaning professionals should use to support a higher-level financial discussion. Plus: test-drive a new tool that will help protect cleaning budgets.

8:30 a.m. – 9:30 a.m.
More Than Supplies: Increase Value and Achieve Success Through Customer Partnering
Speaker: Tim Kerin
Learn to create partnerships with customers, which in turn, boosts your sales and gain a competitive advantage. Learn to recognize these partner opportunities and how to provide value by knowing the business behind the cleaning business.

8:30 a.m. – Noon
CIMS: I.C.E. Renewal Workshop: How to Sell with I.C.E.
Speaker: David Frank
Learn how to use your I.C.E. status to help customers accomplish similar improvements, face new challenges and improve operations. Attendees receive all 30 professional credits required for I.C.E. recertification.

8:30 a.m. – Noon
CIMS: ISSA Certification Expert (I.C.E.) Workshop Part 2
Speakers: David Frank and Jim Peduto
Separate registration required
This workshop will review the management and green principles outlined in the Cleaning Industry Management Standard (CIMS) and CIMS Green Building (GB) criteria, and the key operational characteristics of a quality, customer-focused cleaning organization. Attendees who pass the on-site exam will achieve I.C.E. and I.C.E.-Green Building certification.

9:45 a.m. – 10:45 a.m.
Advanced Distributor Program
Building and Managing an Effective Sales Force
Speaker: Michael Workman
Every wonder what characteristics make up effective salespeople and sales management? This session will outline techniques to optimize the performance of and define metrics for a successful sales staff.

9:45 a.m. – 10:45 a.m.
Measure, Manage and Improve Your Operations
Speaker: John Garrett
Sponsored by Housekeeping Solutions
Attendees to this session will learn how to measure and leverage data in an effort to drive cleaning decision making and best practice modeling. Learn which techniques work best to measure data and why measuring is so important. Plus, learn best practices in quality control from current systems such as Six Sigma, TQM, and the value of implementing scorecards.

You've Committed to Biobased! So, Now What?
Speaker: Kate Lewis
This session will review the USDA Certified Biobased Product label, BioPreferred. Attendees will learn how to make the most of the label, how it benefits the company and what it means in terms of a commitment to the bioeconomy. It'll cover what biobased does, doesn't, and should mean to customers in terms of benefits and expectations.

9:45 a.m. – 10:45 a.m.
Elections, Economy and Technology: Mainstream Trends That Really Matter
Speaker: Gene Marks
Take a look at the potential impact the upcoming elections will have on the economy, what markets are expanding, new revenue streams and opportunities, and how leaders are leveraging the latest services, applications, devices and processes to maximize employee productivity, expand operations and increase profitability. This session will outline opportunities industry professionals can expect for the future.

9:45 a.m. – 10:45 a.m.
Thieves, Hackers and Facebook Attackers: A Non-Technical Overview of Data Defense
Speaker: John Sileo
More jan/san professionals and industry brands are embracing technology and social opportunities to share information, but in doing so, is their security at risk? This presentation highlights current personal and corporate threats posed by social technology, as well as strategies for protecting privacy, helping to establish a healthy balance between the efficiencies afforded by technology and the security delivered by smart human choices.

9:45 a.m. – 10:45 a.m.
High Quality and Health at 10,000 Square Feet Per Hour
Speaker: Ian Greig
Clean more efficiently without compromising health or safety. Using a 10-step process and streamlining cleaning specifications and equipment, professionals can clean more square feet per hour.

11:00 a.m. – Noon
Advanced Distributor Program
Branch Operations and Management
Speaker: Michael Workman
Workman will share the importance of creating new and efficient systems that will lead to more profitable branch operations for the single or multilevel branch organization. He will cover topics such as managing branch assets and proven team building and leadership methods. Attendees will also learn tips for selecting and keeping good people and metrics to involve the entire team.

11:00 a.m. – Noon
Defining "Clean" for K-12
Speaker: Dr. Richard Shaughnessy
After three years of extensive research, Dr. Shaughnessy is prepared to share the findings that create the foundation for the ISSA K-12 Clean Standard, a non-prescriptive approach to maintaining schools in a sanitary and healthy condition that promotes students' learning experience, based on ATP meter testing.

11:00 a.m. – Noon
Recruit and Hire the Right People
Speaker: Bob Losyk
Sponsored by Contracting Profits
A chain is only as strong as its weakest link, and the same can be said for a company and its employees. This session will outline a systematic approach to recruitment that is simple and easy to implement. It will cover the application process, gleaning the information you need from references and how to structure and control a proper interview.

11:00 a.m. – Noon
Industry Career Coach: The Impact of Mergers and Acquisitions
Speaker: Panel Discussion
A panel of industry leaders will address questions pertaining to the shifting distribution landscape. Get expert feedback on selling through industry changes and mergers and acquisitions, maintaining loyalty as customers and partners change hands and growing market share in a competitive industry.

11:00 a.m. – Noon
Preserving Your Business for the Next Generation
Speaker: Dr. Bart Basi
Preparing successors to take over a business requires more than just industry knowledge. In this session, Dr. Basi will address the importance of developing an estate plan that addresses business succession and estate taxes, protecting the business from becoming assets of the government and taxing bodies.

11:00 a.m. – Noon
Bulletproof Your Bottom Line: Interactive Training to Secure Information
Speaker: John Sileo
Sileo will customize his presentation to the needs of the audience by addressing how to best leverage and protect the information that makes a business profitable. He will cover the importance of data security — both personal and business — and techniques to properly use technology and social media.

posted on 7/30/2012