Tuesday P.M. Seminars

Tuesday, Oct. 16. (p.m.)

12:15 p.m. – 1:15 p.m.
Lunch and Learn: The Importance of Cleaning and Disinfecting For Your Customers’ Safety and Satisfaction.
Speaker: Jan Matthews
Jan Matthews brings real-world experience and lessons about cleaning and disinfecting from this summer’s 2012 Olympics in London, for which she served as head of cleaning and catering. Also to be discussed are the extended benefits of a clean environment on customer’ first impressions and ensuring standards compliance among subcontractors, followed by an open Q&A.

1:30 p.m. – 2:30 p.m.
Advanced Distributor Program
Value of Cleaning — Defining an Industry Outcome
Speaker: Dave Frank
This session explores the top five facility management outcomes provided by cleaning. Clean and safe facilities have a financial value to owners and occupants. Articulating the value that clean buildings provide to decision makers is critical to generating revenue and reducing risk.

1:30 p.m. – 2:30 p.m.
CIMS: The Professional Standard For Clean, Healthy and Sustainable Facilities
Speaker: Dan Wagner
Learn how ISSA’s Cleaning Industry Management Standard (CIMS) and CIMS-Green Building (GB) can serve as a rallying point around which all industry players can work toward an unprecedented level of professionalism and customer value. Positioning your organization as an effective service provider and partner in sustainability and protecting occupant health can include taking advantage of CIMS and CIMS-GB program, which sets forth the key elements of a quality, customer-focused cleaning organization and serves as a roadmap for effective operations and green cleaning.

1:30 p.m. – 2:30 p.m.
Cleaning Is an Investment in Human Health and Safety, Not a Cost to Be Minimized
Speaker: Karin Wysocki
Employee absenteeism, worker’s compensation costs, bad press and injury claims are financial reasons to suggest cleaning for health and safety should be a higher priority. Plus, it’s simply the right thing to do. Examine the impact of MRSA, mold, viruses, bugs, allergens, lighting, slips and falls, and which cleaning tasks have the greatest potential for keeping an environment safe, healthy, and financially sound.

1:30 p.m. – 2:30 p.m.
Turn Around Turnover: Keeping the Best Employees
Speaker: Bob Losyk
This information-packed program gives practical, cost-effective and easy-to-implement tools and techniques to create a productive and satisfied workforce in light of the outcomes good workers expect from you. Discover why employees really come to work, and the five major reasons they leave. Plus, learn to build a feedback system that makes employees work more creatively and independently, and remain loyal.

1:30 p.m. – 2:30 p.m.
SEO 101: Search Engine Optimization — Tips for Max Results
Speaker: Dave Conklin
Learn why your website isn't coming up when potential customers are searching for your products and/or services in Google. Find out how to fix it and become a higher and more frequently ranked site. Everything presented in this session is for the C-Level executive — no tech jargon.

1:30 p.m. - 5:30 p.m.
IICRC Basic Skills Hard Floor Care Program
Speaker: Bill Griffin
Separate registration required.
Gain a basic understanding of how to maintain hard surface floors such as concrete, terrazzo, and clay/ceramic tiles. Learn why it is necessary to identify and properly maintain these surfaces with the proper chemicals, tools, and equipment. Learn floor care principles and procedures, including specialized procedures and tips on managing the floor care function. A certificate is provided to those who meet session requirements.

1:30 p.m. - 5:30 p.m.
Understanding Cleaning Times and Work Assignments
Speaker: John Walker
Separate registration required.
Cleaning times and work assignments are one of the most important, yet most misunderstood, concepts in managing a profitable cleaning program. In this half-day workshop, Walker, author of ISSA's Cleaning Times series, will teach you how to use the 540 Cleaning Times to identify productivity strengths and weaknesses. Learn the importance of knowing how long it takes to complete a task or clean an area and be able to quickly determine how many hours or employees are needed to clean a building. 

2:45 p.m. - 3:45 p.m.
Advanced Distributor Program
K-12 Schools, An Analysis of Drivers and Trends
Speaker: David Frank
There is a disruption in the K-12 school market. Administrators are facing significant budget shortfalls without an end in sight. They are examining their schools’ cleaning levels and cost structures. Some are evaluating the outsourcing of cleaning operations in order to balance budgets and keep schools clean. This program will reveal a forensic analysis of the K-12 market and the statistics behind the current trends in schools.

2:45 p.m. - 3:45 p.m.
Listen Up! Customers are Talking
Panel Discussion
Your customers hold the keys to the kingdom. How often do you take the time to actually listen to them to see how you can help them solve their daily problems? Join us for a riveting discussion on what purchasers look for and how they go about the process of selecting suppliers.

2:45 p.m. - 3:45 p.m.
Performance Management — Steps To Quality Service
Speaker: Michael Theriault
Business owners can’t make successful decisions and improvements if they don’t measure their results. This session will cover the “why and how” of occupant satisfaction surveys and inspections. Attendees will come away with the knowledge to track and measure customer calls and complaints.

2:45 p.m. - 3:45 p.m.
The Business of You! Balance Your Life and Double your Productivity
Speaker: Steve McClatchy
Your life is a product of your decisions. Making those decisions is at the very core of your effectiveness and, when done right, can compile to yield a lifetime of success. In this fast-paced, interactive, and engaging presentation, you will learn which decisions bring you success, balance, reduced stress, and control — and how to steer clear of ones that do not.

2:45 p.m. - 3:45 p.m.
Innovation and Entrepreneurship: The Right Marketing Mix
Speaker: Dave Conklin
Learn how you can use innovative concepts to increase your business with social media. Dave will talk about what works and what doesn't. Real world examples will be brought to light. Learn how becoming an online resource can make you an indispensable asset to your company and customers.

2:45 p.m. - 3:45 p.m.
You’re Selling, But Are Customers Buying?
Speaker: Mark Hunter
Create both confidence and competence in the eyes of the customer. Learn the techniques used by top-performing salespeople to turn prospects into profitable customers. Identify the critical outcomes the customer is looking for while leveraging the decision-making timeline for or against the closing process. This session will combine your current skills with new techniques to dramatically improve your selling process.

4:00 – 5:00 p.m.
Purchaser Primer: Getting What You Need
Speaker: Karin Wysocki
Many companies are willing to say and agree to anything to get your business. But do they plan to deliver? There are contractors out there who believe in ethics, integrity and meeting your specific needs at a price that is mutually beneficial. Learn ways to ask the right questions to get accurate information necessary for selecting a good contractor. Also uncover some of the "tricks" to avoid when weeding out unprofessional bidders. Plus, access easy methods to review bid documents and find the right fit, without having to resort to lowest price.

4:00 p.m. – 5:00 p.m.
Meet The Pros: Get Answers To Your Specific Questions
Topics for this interactive roundtable discussion include human resource management, hiring and firing, Web site optimization, social media execution, succession planning, company valuation, performance assessment, and much more. Attendees can choose to stay at one table or hop around the room in this intimate setting with seasoned consultants.
Requires pre-set appointments, available at no additional fee.

4:00 p.m. – 5:00 p.m.
Create a Culture of Sustainability – Save Green By Going Green
Speaker: Steve Ashkin
Today, customers don’t just want to buy green products; they want to buy them from green companies. This seminar will help attendees become a sustainable company. These actionable steps will also help reduce operation costs and improve profitability.

4:00 p.m. – 5:00 p.m.
Time Management and Getting Organized
Speaker: Steve McClatchy
Time is money in cleaning. Learn how to keep information at your fingertips when you need it, and discover a foolproof system for making sure nothing falls through the cracks. Great organizational skills are at the core of your success. That’s why this dynamic presentation will give you the four keys to using a time-management system effectively and the three skills great managers employ that will save you time. Plus, take home tips to better manage your to-do list, calendar, contacts, and meeting notes.

posted on 7/30/2012