Wednesday Seminars

Wednesday, Oct. 17

8:30 a.m. – 9:45 a.m.
One Team — One Brand
Speaker: Scott Deming
Learn how to transform your customers into evangelists, by delivering unique, emotional, one of a kind, and unexpected customer service. Great customer service starts from the inside, and ultimately starts at the top. Understand how to effectively communicate, motivate and empower your people to work together toward one common goal — one they not only understand but also whole heartedly believe in. Learn to create the “One Team — One Brand” environment that will make you more than just another choice to your customers.

10:30 a.m.-11:15 a.m.
Process Cleaning For Healthy Schools/Facilities
Speaker: Rex Morrison
Raise worker productivity, lower costs, and create healthier environments through a unique management-based cleaning system.

11:30 a.m. – 12:00 p.m.
Foodservice Sanitation
Speaker: Brian J. Hill
Learn why scheduled cleaning, maintenance, and routine procedures are vital in the elimination of cross contamination in a food service establishment. This session will also cover personal hygiene, procurement and storage practices, effective cleaning procedures, and an overview of cleaning chemicals.

12:30 p.m. – 1:15 p.m.
Four Steps to Floor Care and Maintenance
Speaker: Richard Bodo
Provide the value facility executives are looking for when you incorporate the four phases of proper floor maintenance. This microsession will cover preventative maintenance, daily maintenance, interim maintenance, and restorative maintenance.

1:30 p.m. – 2:15 p.m.
K-12: Your Business Case for Better Funding
Speaker: Jeff Campbell
Learn the six key principles that service providers need to use to create value and improve funding opportunities. This microsession will focus on the importance of being able to speak the school district language, understand what the research says, promote how cleaning leads to healthier and safer school environments, understand total cost of ownership as it relates to cleaning, maximize return on perception (ROP), and create customers-for-life by exceeding expectations.

2:30 p.m. – 3:15 p.m.
The Power of Positive Presence: Cash in Your Idea$
Speaker: Don Aslett
You know how good you are, but do know your customers? Discover ways to raise your visibility, highlight the benefits you are providing every single day, and remind customers why you are worth what they pay. Then get ready to share your best ideas for the chance to earn cold, hard cash — on the spot — in this lively session about the value of positive presence and brilliant problem solving.

3:30 p.m. – 4:15 p.m.
What can WBE Certification Do For You?
Speaker: Deon Crayton
Find out why obtaining the WBE (Woman Business Enterprise) certification is an important business development strategy for women business owners. The intent of this program is to encourage procurement officers to utilize women-owned firms at a higher level in both the number of firms awarded contracts and the dollar amounts awarded to them.

posted on 7/30/2012