Developing a Plan B When Dealing with Cuts

Most people say they like progress but few people embrace change when it impacts their own world.  When a company reacts to a downturn in business, they often consider custodial operations as the first area to cut not taking into account the impact on health and morale.  

As I've mentioned before, accountants do not necessarily make good janitors for many reasons. But a good janitor should at least understand some basic accounting principles so they can respond rather react to the news that there will be reductions of 20 percent or more.  

Always have a Plan B (and possibly a Plan C) that takes into account what and where to cut for significant reductions while protecting the overall health of workers and appearance of the building.  

Custodial operations should know certain basic numbers including:

1. Current custodial budget that includes supplies, equipment, etc. versus actual numbers.

2. Current staffing/work loading as to crews, assignments, overtime, etc.

3. Current productivity numbers (Square Feet per Hour) preferably broken out by task or by worker.

4. Condition of all major equipment and tools.

5. Daily schedule.

6. Project work schedule.

7. Status of training and competence level of crews including site supervision.

8. Can you think of anything else?

Key questions to ask: 

• “Am I on target, below or above budget now?”  

• “How did I get there?”  

• “How can I meet the targeted reduction with minimal impact on current staff?”  

Over the succeeding days, custodial operations should closely examine every cost and look for any and all waste – be it motion or supplies. Then, take this opportunity for developing a Plan B as an opportunity for a major retuning of operations that will continue even after the budget crisis has passed.

Although losing any staff can be harmful to a company, losing competent, engaged custodial staff can have a major impact on morale, health and future growth.  

I hope to hear from you soon.  Until then, keep it clean…..

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678.314.2171 or CTCG50@comcast.net.