Benefiting From Both Zone And Team Cleaning

We have been discussing the conversion of a building from Zone Cleaning to High Performance Team Cleaning.  Please reference the last four days worth of articles for background details.  

Due to requirements in the contract, the entire building could not be converted to Team Cleaning resulting in a Hybrid Cleaning System that identified and implemented High Performance Cleaning where possible.  The Zone Cleaners are now more productive utilizing better tools and systems whereas the Team Cleaners are capturing all the public rest rooms, common areas, stairwells, outside work, buffing/burnishing, floor care and other tasks that fit that model.

1. Customers (tenants and property manager) should be updated on changes with emphasis on a healthier environment.

2. Respond to any and all complaints and questions from tenants regarding different faces or different types of equipment.  Remember that you are the SME (Subject Matter Expert) in custodial operations and may need to educate them on the benefits of the changes taking place. 

3. Expect a certain amount of disruption on the first few days of initiating this Hybrid Cleaning System and inspect/correct accordingly.

4. Schedule follow up training to make sure workers are comfortable with new systems and products.

5. Monitor morale to verify that there is buy in on the part of all staff in the new systems.  

6. Reassign and/or retrain workers who either don’t get it or refuse to adapt.  Some may not want to use a back pack or prefer the old type mopping systems.

7. Periodically review and retune the contract, especially if there is any major renovations that result in changes of floor types, tenant count or use by public.

8. Compare your new production rates to the old ones to verify there has been a true ROI (Return on Investment).

Do you have any other ideas as to how this Case Study could improve the quality of cleaning while increasing necessary productivity?

Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean…

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678.314.2171 or CTCG50@comcast.net.