Be Appreciative Of Custodians

I recently became aware of “Thank Your Custodian Day” and only have one issue with it. We should recognize and thank our custodians every day for the job they do. I was not aware of this day but we should all take a moment to thank those who pull trash, clean/stock restrooms, and in so many ways protect our health. The standing joke is that many companies could lose an entire level of management and no one would notice but if the custodian is out sick, everyone knows right away.

I realize we do not always interact with our cleaning service so suggest that when appropriate, acknowledge their presence and thank them for the important job they do. Please do not get into long-winded conversations with them or pull them from their duties to take care of your personal business unless it has been cleared by their supervisor. They are human beings performing what many would consider to be a menial task; however they are oftentimes on the front line of defense during cold/flu season. From what I can tell, they perform their tasks as outlined in the specs which means we all need to take ownership of our space as well as common areas such as the kitchen.

If you really want to help your custodian consider the following suggestions:

• Use the appropriate trash cans for their designated purpose (example: only put food in the kitchen trash so that they are not having to change out so many liners).

• Don’t expect them to haul away large quantities of trash (especially heavy, bulky items) which can result in their going overtime or perhaps injuring themselves.

• Communicate clearly (not complain) if a trash can is missed or the restrooms need servicing.

• Consider collecting from team members for a gift card (along with a thank you card) at Christmas or some other holiday. Please take a moment to recognize these very important people who enable us to do our jobs more effectively and safely.

Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net