Cleaning Processes And Standards Matter

A reader writes: “I do not like backpack vacuum cleaners nor do I see any real value in microfiber towels and mops. I let my staff buy their own supplies with a budget I provide. It saves a ton in management and makes them responsible for the outcomes.”

Wow. Thanks for the candor. Please allow me to respectfully disagree with your anti-process attitude since it has been my observation that a well thought out and managed cleaning service has real metrics, standards and goals. As to not liking backpacks, I would like to see some data supporting that position. That is like me stating that I do not like red heads because one way mean to me in the third grade. Although backpacks may not work in every situation (we have discussed that in prior articles), they have proven to be more productive (think reduced labor) while giving great results due to suction and filtration. If they are not maintained and used correctly then you are right, they are of little value.

Again, we have covered microfiber cloths, mops and double buckets in prior articles so my question is what is your criteria for making such a statement? One major key to microfiber is keeping them laundered, color coded and using all eight surfaces. Inventory control is very important. Correct use of microfiber can have a tremendous impact on dusting as well as disinfecting/sanitizing surfaces that your paper towel system simply cannot address.

Of greatest concern is that you allow each worker (actually a subcontractor) to choose their own chemicals. How do you market your company with such lax standards? Are you really in compliance with MSD information? If you are simply selling price then this system may have merit to your company but one accident could erase all your profit for a very long time.

If you say you do not have a process, that is your process. Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net.