Sending Cleaning Staff To Conferences And Trade Shows

A reader writes: “Although I appreciate your comments regarding continuing education for my supervisory staff, I have found that they abuse the privileges by attending clubs, shows and even casinos while involved in business training. How can I resolve these issues?

I commend you for supporting your supervisory staff by sending them at your expense to trade shows, conventions and other training events. This type expense is not always easy to justify since there may not be an immediate improvement in productivity, reduction in accidents, improved morale, etc. I suggest that you require all staff attending to have a signature/documentation for any training event so that you know they are actually in class or at the event during the prescribed times.

Another way of measure benefits from the investment is to require all attendees to be prepared to conduct a staff report when they return. This can include samples of products, notes from the sessions, lessons learned, etc. They can be required to bring back any manuals or notes that are applicable and share with those that did not attend.

As to time off, I highly recommend you use this opportunity as a reward for a job well done for the staff you have sent to the event. I know of one company that gives a credit card to the senior (lead) staff person attending with guidance on the spending limit as well as any restrictions (example: no alcohol can be purchased) as well as suggestions on a good restaurant that you may know of. My suggestion is that you want to make this a celebration (without the boss being present) of their achievements. It sends a message of not only appreciation but trust and recognition that should pay dividends in loyalty and hard work when they return.

Those who did not attend this year will be eager to learn what it takes to be considered for the next event.

Your comments and feedback are always appreciated. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net.