Each of us learns differently in varying degrees and training should be adapted to provide the best quality outcomes from the training experience. Although some custodial tasks are simple, it is becoming more important than ever that workers know how to perform tasks safely and correctly the first time with minimum oversight and feedback.

A great trainer realizes that he/she works for that frontline worker and the success of the contract is contingent on each worker performing their tasks correctly.

Simply telling (auditory learning) a new hire how to perform a task may not work if they are visual or hands-on oriented. The best approach is a mix of visual, auditory and hands-on training that covers concepts more than once in different ways.

Remember in my “Five Questions we all want to Know,” question 3 is “Why do you want me to do this (a specific way)? That addresses not only motivation but also respect for the person being trained. If I do not understand the concept of dwell/contact time for the disinfecting process to work, I may cut corners and put users at risk of contagion. Once I am on task, my immediate supervisor/lead is going to expect me to be productive (fast) to keep labor costs down.

My approach is to train in all three types, review, observe and retrain until they get it. This may include videos, laminated cards, practice work, tests when appropriate, on the job tasks and follow up on a regular basis to make sure the work is being performed correctly and yes, productively as well.

Learning has as much to do with the attitude of the trainer as it does the person being trained. Your comments and feedback are always appreciated. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net.


posted on 8/25/2017