Training Is Necessary To Improve Productivity

The first step to improving productivity within the custodial department is to evaluate products and equipment. Second, look at schedules and processes. Changing in these areas should result in improvements. But, the benefits will only go so far if training isn't addressed.

When converting to back pack units, microfiber mopping systems, converting from zone to team cleaning, enhanced training, workloading and scheduling more effectively and utilizing the 80/20 Rule for carpet maintenance, we can reduce the labor hours by approximately 40 percent or more, thereby increasing productivity to 4,200 SF/Hour. With some additional tweaks, cleaning productivity could increase to 5,000 plus SF/Hour. A building of this type should be in the range of 4,500 to 5,500 SF/Hour.

The final aspect to consider is the need to train all workers in the same processes so that outcomes can be predicted and anticipated. Most important is the onsite supervisor who did not seem to be engaged with workers and showed very little concern or ownership.

Upon closer discussion, it was determined that he did not "feel" valued or supported by the main office. He related stories of being pressured to cut costs but was not given guidance on how to do so. He also noted that equipment was not repaired and that he was told to "make do". Chemicals and supplies seemed to be purchased based on cost, not quality. When he suggested cost saving ideas, he was told to mind his own business and not get out of line.

Finally, he was not given replacement staff when workers did not show or were on vacation for weeks at a time. The worst thing is that he seemed to want to learn but was not allowed to attend any training events in the local area. His only training was what he learned on the Internet.

Training, training and training are essential for increases in productivity.

Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net.