I am still amazed at the importance of training when compared to other priorities dictated by accounting, legal or other factions that are able to transfer funds and support from this important area especially if there is a downturn in revenue. I oftentimes visit companies that cannot “afford” certification level classes (costs too much), food for the attendees who have to feed themselves and even to providing a suitable training area or tools. I recently had to write out key points on copy paper since the company had not budgeted for PostIt type easels or markers. Although we made the class work and dealt with other obstacles I can’t help but ask what type of message they were sending to their staff regarding not only the importance of training but also the individual worker’s importance in the scheme of things?

I usually note that the CEO and other key admin staff have very nice offices, drive expensive cars (some leased by the company as a perk) and have a large capacity Amex card at their disposal to impress everyone of their importance and value to the company. Of course, they are important and perform some very important functions such as keeping the company on track; however when was the last time they emptied a trash can or buffed a floor that actually generates the income?

Meanwhile the procurement department is rewarded for how little they spend by coming in under budget. The frontline staff suffers from these decisions by having to get by with poor equipment, watered down chemicals and lack of training. This oftentimes results in them not being as productive and costing more than they should. Of course, who gets the blame for that outcome?

I find it necessary to periodically remind management that the people who earn the money that they so freely spend is generated by the front line staff who deserve at least a few crumbs from the table. Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net.


posted on 1/17/2017