Video: Industry Expert Explains How to Evaluate Custodial Training Programs

As a commercial cleaning consultant with over 51 years of industry experience, Bill Griffin of Cleaning Consultant Services, Inc., discusses the challenges of evaluating custodial training programs, emphasizing that while terms like “benchmarks” and “metrics” are frequently used, they often lack tangible solutions. Effective evaluation should include both measurable and intangible aspects.

Measurable factors could include the quality of work inspections, employee turnover rates, job-related injuries, and associated insurance costs. Intangible factors might include employee morale and workplace culture. Griffin also highlights that employees are more likely to stay in jobs they enjoy, suggesting that creating a positive and engaging work environment is crucial for retention. 

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posted on 8/19/2024