With Gary Bright, Vice president general manager for Mission Janitorial & Abrasive Supplies in San Diego, Calif.

All members of the cleaning industry cite retaining workers as one of their biggest challenges. For jan/san distributors, it's retaining good sales people. In this podcast, listeners will learn how to retain and motivate quality sales reps. Some points include:

* Whether money and commission are the most important aspects to retention

* How retaining sales people is different from retaining other employees

* If retention is hard because the cleaning industry can be seen as "unglamorous"

posted on 6/1/2011