Employee Involvement Leads To Higher Satisfaction

This is the third part of a five-part article on industrial soaps.

Building service contractors who need to purchase an industrial soap should get workers who will be using the product involved early in the decision-making process, says Brian Benson, a sales manager at Dawnchem, a distributor in Willowick, Ohio.

Facility executives don’t want the complaints about the soap after it has been installed. BSCs should ask their distributors for samples of three or four different industrial soap products that workers can test during their shifts. The trials should last for at least a few shifts. The industrial sample should also be placed in the dispenser that will be actually used.

“You give [workers] a couple of 2-ounce bottles of soap and they will be lost, thrown away or stolen,” says Benson. “A guy with greasy hands is not going to want to grab a little, dainty 2-ounce bottle and try it out of there. He’s going to want a dispenser, because they are really hard on these dispensers as well.”

BSCs should also focus on the dispenser that will be used to distribute the soap during a hand wash, says Bowers, who suggests that dispensers should be wall-mounted and durable. Workers should be trained on how to correctly use the dispenser and industrial soap product to reduce overconsumption.
 
“We want to make it as accessible as possible, but, at the same time, we have to secure the product for the client because if the product is walking off or they are going through it too quickly, our product will not be in there very long,” says Bowers, who warns that initial use will increase with new dispensers because users will test the product on their own, but it will begin to level off after three or four months.