Data Helps To Solve Employee Issues

One such issue that needs to be solved as soon as possible is poor cleaning performance. Dashboard data helps to turn the situation around by not only identifying where a problem might be occurring, but also by demonstrating why the problem is occurring.

For example, a building service contractor has eight buildings that its employees clean. If all or nearly all of the buildings being serviced aren’t being cleaned well, it can probably be deduced that it’s a company-wide issue caused by either the products being used or the lack of quality training provided to employees. A deeper dive will help determine which of the two is the issue and the company can go from there. Another situation would be where that company is experiencing poor cleaning in three of its eight facilities. In that case, the company can go through its data to find out what employee or employees work at all of those three facilities and discipline accordingly.

“If one guy is cleaning three buildings and they’re all underperforming, there’s a reason to believe he is a problem employee,” says Troy Hopkins, area development manager at an Office Pride Commercial Cleaning franchise in Huntsville, Alabama, and the founder and former owner of a business intelligence dashboard software.

Imagine the fictional employee Hopkins uses as an example needs to be fired after the BSC investigates his job performance. The company knows he was underperforming. The man himself knows he’s not doing the job well. But what’s an outsider to think should the employee do something like apply for unemployment benefits? With the dashboard collecting concrete data like the employee’s attendance history, adherence to working his scheduled hours and the quality of his work, the human resources department has all the ammunition it needs to have the case rejected. In all the years Office Pride Commercial Cleaning has used a business intelligence dashboard software, they have not once lost an unemployment claim because of all of the data they have gathered, says Hopkins. The data has also allowed him to cut positions because he was able to prove they were no longer necessary.

Not all of the data on employees is going to come back negative. Often a manager might want to praise a worker for the job he or she has done as of late. In many industries, this praise will come up in a performance review. However, managers don’t always take the time to talk with an employee about his or her work. Business intelligence dashboard software can keep track of when these performance reviews are being conducted with employees and let managers know when it’s time to sit down and chat again with an employee and provide the praise or criticism he or she needs.

“Rarely do janitorial companies do performance reviews, but they should,” says Hopkins.