TEAM Software CEO Discusses Industry Trends

John Leiferman is the CEO of TEAM Software. Before joining TEAM in 2015, he was with Schneider Electric and its predecessor companies (DTN/TelventDTN) for 20 years, serving in various roles, including COO, CFO and president of DTN and Telvent/DTN.

Prior to DTN, Leiferman spent 10 years at the accounting firm of Deloitte & Touche, specializing in tax and business planning for midmarket companies. He earned a bachelor's degree in accounting from the University of Nebraska-Lincoln and is a certified public accountant (CPA).

BSCAI sat down with Leiferman to discuss his leadership style, why associations matter and how communication is everything.

BSCAI: What are some trends you see developing in the building service contracting industry?

John Leiferman: When looking at how this industry is changing, two trends readily come to my mind. The first is electronic communication. As companies grow and expand, and their workforce becomes more distributed, a clear need for better communication between a staff member, their supervisor and the back office is really important. Communication is key to delivering seamless results — both as an employer to your employees, and as a contractor to your clients.

The second trend I see is the ever-important concept of proof of work. Our obligation, and our clients' obligation to their customers, revolves around proving that services performed are up to par. That way, our clients can prove to their customers that their cleaners were equipped appropriately, the job site was sanitized appropriately, all tasks were completed as they were supposed to be and events were documented. The importance of this is only increasing due to the pandemic, to prove that we're doing everything we can to keep our clients healthy, so they can keep the world healthy.

Read the rest of the interview on Contractor Connections at bscai.org/contractor-connections-hub.