Software Helps Streamline Operations

Contributed by Janitorial Manager

With over 10 years of experience in the cleaning industry, Angelica Catano, CEO of Star Building Service, has learned a lot about running a business. But as the company continued to grow, it became clear that they needed a solution to manage their operations more efficiently and document cleaning quality.

Inspections were something Angelica knew that they needed to be doing, but they didn’t have the solution. They used a system that allowed them to check in with their customers, but it didn’t have reports to view the quality of a job performed.

They were also lacking quality control. With no records, it was impossible to validate the quality of work that was performed so improvements could be made and keep clients happy. They were also unorganized. They used QuickBooks for their accounting, but it lacked a streamlined solution that stored all of their client and employee information. With this information stored in other places, it was inefficient to find and make sense of the information when they needed it.

In 2016, and after a thorough search and evaluation of several different solutions, Catano and her company chose Janitorial Manager (JM). While JM offers many benefits, Star Building Services currently uses JM to manage inspections, timekeeping, and document client and employee information. With JM in place, Catano now has an important piece that the company was missing — control over their cleaning quality.

Star Building Services can now validate the quality of a job performed so they can maintain high standards for their clients.

With customer inspections available on their smart phones, supervisors can walk through the facility, take pictures, and thoroughly document the quality of work performed.

“I love the possibility of creating templates,” says Catano. “We can customize every inspection to every customer’s needs.” The transition to JM has also resulted in cost savings. Before using JM timekeeping, Catano used a different solution that was more expensive and a bit more complicated to manage.

Once they switched to JM’s timekeeping feature, they instantly saved money. It was easier to use to and employees could clock in or out with a dedicated land line or a smartphone. Also, an all-in-one solution has eliminated the hassle of trying to remember which software is designated for the task they’re trying to accomplish.

Star Building Services always wanted one solution to manage their company’s operations and now they have it. Catano explains their user-friendly experience: “You don’t have to worry about keeping records in many different software systems or cloud-based things. It’s all in one place and will save money and time. Time is the biggest resource a business owner can have.”

Now, Catano can spend less time managing her operation and more time doing what matters, like continuing to expand the number of locations they service.

“Janitorial manager is like our Bible,” she says. “Everything should be in there. Everyone should be using it. That’s a lifesaver for our operations...for everything we do.”