Education
Who Trains Your Trainer?

Training is probably the most important factor in determining a maintenance company’s growth — or lack of growth — since the simple truth is that without properly trained employees, it is impossible to produce the quality results your customers demand. This explains why so much money, time, and effort is spent making sure all employees are properly trained in safety procedures, cleaning applications, and other areas vital to the survival of your cleaning business.

But who trains your trainer?

With so much at stake, you need the best training available: You need the Official ISSA Cleaning Industry Train the Trainer program, sponsored by ISSA and Janitor University, the two foremost names in education and training for the cleaning industry worldwide.

Official, Yet Fun
The Official ISSA Cleaning Industry Train the Trainer program, August 25-26, 2005, in Anaheim, Calif., is your opportunity to learn what it takes to be a star trainer in a creative and fun learning environment. You’ll discover the “laws of learning” and actually put together a successful training program in this highly interactive, all-inclusive course.

“An effective training program is essential for any organization, but especially those involved in the cleaning industry,” says industry training legend John Walker, who is presenting the course. “Our Train the Trainer program not only reveals how adults learn and retain information, but also the best way to deliver it. Many training courses involve a ‘talking head’ approach that can be tedious and boring. There are no talking heads involved with this program —just lots of networking and idea exchanging while you learn the best training practices in the cleaning industry. We’ve figured out how to put the fun back into training in such a way that the messages you deliver will stick with your audience throughout their careers.”

For more information, please contact the ISSA Customer Service Department at 800-225-4772; e-mail, or visit the ISSA Web site.

Calling All CEOs
You already understand the cleaning side of your business. Now you’re ready to tackle a more elite level of education to feed your entrepreneurial spirit. With this need in mind, ISSA is offering a new Executive Leadership Workshop just for CEOs and other top executives at this year’s ISSA/INTERCLEAN® Las Vegas, October 18-21 at the Las Vegas Convention Center in Las Vegas. The CEO workshop, which will take place Tuesday, October 18, from 11 a.m. to 4:30 p.m., is your chance to network with your peers while you learn from Walt Finkelstein, a leading executive trainer and mentor involved with the international CEO organization TEC. Best, the cost of the workshop,valued at more than $1,000, is included in the regular $40 ISSA Educational Conference registration fee! For more information and to register for ISSA/INTERCLEAN Las Vegas 2005, contact ISSA at 800-225-4772 (North America) or 847-982-0800; e-mail.

Regulatory News
EPA Finalizes Green Guide
The U. S. Environmental Protection Agency (EPA)’s Office of Environmentally Preferable Purchasing recently finalized its Greening Your Purchase of Cleaning Products. ISSA provided extensive comments, the bulk of which were incorporated into the final document. Although aimed toward federal government purchasers, Greening Your Purchase of Cleaning Products provides a framework to help all buyers and users of green-cleaning products make informed purchasing decisions.

In recognition of its major contributions to the final document, ISSA has received an advanced copy of the publication, which is available in Microsoft Word format by e-mailing ISSA Legislative Affairs Director Bill Balek. (Please place “EPA Guide to Green Cleaners” in the subject line.)

HCS Meets GHS
The Occupational Health and Safety Administration (OSHA) is considering modifying its Hazard Communication Standard (HCS) to make it consistent with the Globally Harmonized System for Classification and Labeling (GHS). The news was delivered by David O’Connor, from OSHA’s Office of Chemical Hazards, to participants at the recent ISSA Legislative and Regulatory Forum in Arlington, VA.

The GHS, which was adopted by the United Nations in 2003, includes criteria for harmonizing the classification of physical and health hazards, including labeling symbols, hazard-warning statements, and signal words as well as material safety data sheets (MSDSs). Currently, the HCS governs the contents of labels and MSDSs for institutional chemical cleaning products not specifically regulated by other U.S. regulatory agencies.

The contemplated changes will require most building service contractors to retrain employees and otherwise modify their hazard communication programs.

OSHA has published a side-by-side comparison of its HCS and the GHS to help interested parties better understand the potential changes.

ISSA will continue to monitor this issue and inform ISSA members of significant developments. For more information, please contact Bill Balek at 800-225-4772.

Calendar
August 4-6 Custodial Management—An Untapped Area of Efficiency When Budgets Are Tight, featuring David Frank, Orlando, Fla. This session is part of the APPA 2005 Educational Facilities Leadership forum so while you’re there, be sure to visit the trade-show floor, where ISSA will be an exhibitor.

August 25-26 Official ISSA Cleaning Industry Train the Trainer program, featuring John Walker, Anaheim, Calif.This intensive, two-day program is the most comprehensive, industry-specific trainer program available anywhere — period. Plan on leaving with the tools you need to be a successful trainer in the cleaning industry.

October 17-20 IICRC Commercial Carpet Maintenance Technician Certification workshop, featuring Mike West and Carl Williams, co-sponsored by ISSA and ICS magazine, Las Vegas. Learn the basic concepts and systems for cleaning commercial carpets. You can attend the ISSA/INTERCLEAN® Las Vegas 2005 trade show and take the IICRC certification exam — upgrading your professionalism all in one venue!

October 17-20 IICRC Hard Floor Care Technician Certification workshop, featuring Bob Merkt, sponsored by ISSA, Las Vegas. Discover how to identify various floor types and their cleaning requirements, then receive an overview of common equipment and supplies, methods, and techniques covered in the IICRC cleaning standards before taking the IICRC certification exam.

October 18 High-Performance Healthy Cleaning workshop, featuring Stephen P. Ashkin, co-sponsored by ISSA and the U.S. Green Building Council, Las Vegas. Gain a better understanding of how to earn and maintain the cleaning component of the Leadership in Energy and Environment Design for Existing Buildings — or LEED-EB — rating system. Learn healthy cleaning recommendations, suggested product standards, and proven implementation strategies.

Welcome New ISSA Members!
A&D Cleaning Professionals
Holland, OH

Abbott Laboratories
Waukegan, IL

AETNA Building Maintenance
Columbus, OH

Bay Area Maintenance, Inc.
Redwood City, CA

Bethany Evangelical Lutheran School
Manitowoc, WI

Bethesda Lutheran Homes & Service, Inc.
Watertown, WI

Ceiling Pro of San Antonio, LLC
San Antonio, TX

Clean By Sunrise, Inc.
Utica, NY

Cleaning Services Group, Central Branch
Clarksville, TN

Cleaning Services Group, Eastern Branch
Auburn, ME

Cleaning Services Group, Inc.
Danvers, MA

Cleaning Services Group, Western Branch
Salt Lake City, UT

Clark County Dept. of Aviation
Las Vegas, NV

Colgate University
Hamilton, NY

Dartmouth-Hitchcock Medical Center
Lebanon, NH

Diversified Maintenance Services, Inc.
S. Pasadena, CA

Fabrizone Cleaning Systems
Mississauga, ON

Floor Tech Solutions
Cincinnati, OH

The IBS Services Group
New York, NY

Janitorial Management Services, Inc.
Tarzana, CA

Jim’s Maintenance
Choctaw, OK

K & B Byles General Contracting
Barrie, ON

K-tech Kleening Systems, Inc.
Weston, WI

Los Angeles Unified School District
Los Angeles, CA

Matrix Integrated Facility Management
Johnson City, NY

The Millard Group
Lincolnwood, IL

NISH - South Region
Kennesaw, GA

Pioneer Building Services, Inc.
Rockville, MD

Pro Clean Building Maintenance, Inc.
Winter Park, FL

Service 1st Maintenance
Macomb, MI

SolutionOne Cleaning Concepts, Inc.
Fresno, CA

Township Building Services, Inc.
Novato, CA

Unicco Service Co.
Auburndale, MA

White Spot Janitorial Services Ltd.
Calgary, AB

Show Registration Deal!
Tell your friends if they register for the ISSA/INTERCLEAN Las Vegas 2005 trade show for only $45, they’ll receive 50 percent off their ISSA facility service provider membership for 12 months!

All information in “ISSA Reports” is furnished by ISSA. © 2005. All rights reserved.




POSTED ON: 7/1/2005