Advice For Dealing With Troubled Staff

What advice do you have for managers dealing with difficult team members?

Communication and setting clear expectations is best practice.  Each employee has signed on to complete certain job functions and this is the expectation of the company.  Work with your staff but the bottom line is if the need isn't being met maybe this type of job is not what the employee wants.
Babette Beene
Environmental Services Manager
University of Texas M. D. Anderson Cancer Center

It’s important, first and foremost, to listen. When necessary, advice the team member on the policies and procedures. And provide a solution with positive input from the team member.
Ada Baldwin, M.R.E.H.
Director of University Housekeeping
North Carolina State University

Determine what the difficulty is with the team member. It could that additional training in the use of equipment and supplies is needed. It may be a review of departmental work rules, policies and procedures is needed. Or it may be employee assistance referral is needed.
Michael Gutierrez
Manager of Building Operations
Milwaukee Public Schools

Always be patient and understanding.
Doreen Bessert, C.E.H.
Worksite Placement Coordinator, Custodial Supervisor & Central Purchasing Agent
Manitowoc County DPW