August 2003

Often, readers express to me how difficult it is to implement change, whether it involves a new piece of equipment or a new cleaning schedule. Managers from various backgrounds in a variety of facilities face obstacles that get in the way of organizational change. But housekeeping managers, not untypically struggling to gain trust and credibility from administrators and building occupants, seem to have an especially hard time getting their voices heard.

This topic comes up among facility operations managers time and time again. In fact, this month, Steve Spencer, facilities specialist in cleaning and interior maintenance at State Farm Insurance, mentioned how challenging it is for him — and cleaning managers, in general — to lead an organization through change.

Spencer’s four-year odyssey, attempting to implement day cleaning and so-called “cooperative” cleaning into his organization, is chronicled in this month’s cleaning profile. The profile gives a good look at how corporate culture can be a barrier to changing the way things are done — in spite of the promise of saving time and money.

The story demonstrates that just as important as coming up with fresh approaches is an appreciation for all the roadblocks “change merchants” are likely to encounter.

Do your homework, be prepared for resistance and never let a good idea die simply because of the time it takes for your business culture to cope with change.