What are some of the most bizarre comments or complaints you have received?
• There is too much noise coming from outside the facility
• Could you change my flat tire
• My car is making a funny noise
• There are too many birds nesting in the tree outside
• You need to build more restrooms
• Could you take the class pet home over the break
• Students aren’t in class when they need to be
• There is no heat coming out of my vent when I have books and decorations on top
• There is a mysterious smell that I can’t identify, coming from somewhere
• The street lights aren’t working properly
• The ice maker makes ice that is too cold
• The trees are too high and are impeding traffic vision
• When I open my window, the air smells different
• There are too many animals (turkeys/geese) in the courtyard. But when you get rid of them, please don’t scare them away
• Can you make sure to stop in the break room to close cabinet doors throughout the day
• There is an ant outbreak in the classroom. (Upon arrival, there is one ant. When asked where the outbreak is, teacher said, “One ant is an outbreak.”)
• Too many other people are using this restroom
• The toilet won’t flush unless I push on that lever
• Can you change the temperature
in my cube, but make sure my neighbor is kept warm
• I dropped this piece of paper two days ago and your staff never picked it up
• You should remove the smoke urns because smoking is a dirty habit
• I left this food out after the party so people could enjoy it, but now there are ants
• Someone forgot to flush the toilet
• The drinking fountain sprays water too quickly
• I dripped some water and (instead of wiping it up) I need a wet floor sign
• An employee pulled a sign off the wall that read “Please do not throw paper towels, trash or anything else in the urinals,” and threw the sign in the urinal
• I can’t breathe. There isn’t enough air because there are too many people working in the area
• The smell of this hand soap is too fruity so I can’t use it
• A staff member was caught on camera urinating in the emergency exit stairwell
• We shifted from paper towels to hand dryers, but received complaints, so we switched back. After the paper towels were installed, students set the towel dispenser on fire
Managing Time Spent On Cleaning Complaints