Managers Seek Validation For Themselves And Their Departments

As we point out in this year’s Housekeeping Solutions survey, the in-house custodial market is at a status quo. But even though this is the case, we found that managers are not satisfied with their status.

According to the survey, management’s top priorities focus on increasing training that highlights hygiene, a reduction of cross-contamination and improving the overall perception of clean within the facility.

This comes as no surprise as building occupants scrutinize cleaning more than ever before, largely due to infection control topics swarming the national media. Reports of hospital-acquired infections and health outbreaks in schools have forced managers to ramp up training in an effort to control infections in their facilities. The fact that they can prevent infections and save lives puts cleaning in the spotlight.

To further increase the validation of cleaning departments, many managers have begun highlighting personnel that have achieved certifications and accreditations in their field. In fact, 73 percent of those surveyed encourage employees to participate in training that leads to certifications and accreditations — a staggering 17 percent jump from just one year ago. Managers call out these accolades in an effort to showcase the level of expertise accessible within the department.

This level of training will go a long way to improve both tenant satisfaction and the overall perception of clean within the facility. For more results from our annual Reader Survey, click here.