August 2003 Issue

INDUSTRY BUZZ: Benchmarks
IFMA: Poor Janitorial Service Among Top-10 Office Complaints

INDUSTRY BUZZ: Technology
Web Translation Service Bridges Language Gap

INDUSTRY BUZZ: Compliance
Massachusetts Introduces Healthy Cleaning Bill

COVER STORY
Lettering in the Environment

CLEANING OPERATIONS: Chemical Care
Green Cleaners: Separating the Best from the Rest

CLEANING OPERATIONS: Safety
PPE: The Housekeeping Staff’s Line of Defense

FACILITY ISSUES: Management Edge
Protect Your Equipment Investments

EDITOR'S NOTE
August 2003

INDUSTRY PROFILE
Cleaning as Different as Night and Day