sponsored

ISSA Show Floor Sessions: Thursday, Oct. 22

Thursday, Oct. 22
10 a.m. – 10:45 a.m.
CITS: Strengthening Your Service-Profit Chain

Speaker: Lucas Wendt
Better service from the frontline will lead to greater customer satisfaction and profitability. Learn ISSA's training verification and professional certification program, the Cleaning Industry Training Standard (CITS), can increase professionalism among frontline janitors.
This session takes place at the ISSA Education Theater on the trade show floor.

Thursday, Oct. 22
11 a.m. – 11:45 a.m.
IEHA Educational Theater Session

Panel Discussion
Members of IEHA will present information relevant for in-house service providers.
This session takes place at the ISSA Education Theater on the trade show floor.

Thursday, Oct. 22
Noon – 12:45 p.m.
Creating A Culture Of Promotion

Speaker: Liz Trotter
A lot goes into creating a successful business and a place where great employees want to work. Learn how to design a company structure that promotes advancement opportunities, including ways to discover if and when an existing employee has the skills to be considered for promotion. Trotter will cover how to counsel and coach an employee who asks for a promotion before they're ready for the move.
This session takes place at the ISSA Education Theater on the trade show floor.

Thursday, Oct. 22
1 p.m. – 1:45 p.m.
CETA Educational Theater Session

Panel Discussion
Insightful information will be provided by Cleaning Equipment Trade Association (CETA).
This session takes place at the ISSA Education Theater on the trade show floor.

Thursday, Oct. 22
2 p.m. – 2:45 p.m.
Fill Your Marketing Hourglass

Speaker: Jean Hanson
Description: Rather than a sales funnel focused on generating leads, the marketing hourglass emphasizes the importance of creating a total customer experience. Learn seven steps linked to specific business actions that are designed to move prospects and clients logically through the stages of the buying process. Hanson will provide an interactive tool so attendees can build their own "Marketing Hourglass."
This session takes place at the ISSA Education Theater on the trade show floor.

Thursday, Oct. 22
3 p.m. – 3:45 p.m.
Going Viral: Understanding Public Infection Spread

Speaker: Dr. Charles Gerba
In today's highly mobile world, infectious outbreaks can multiply quickly within a single building, as well as travel across large distances within 24 hours. Dr. Gerba, aka Dr. Germ, will discuss real-world examples of how cleaning professionals can reduce risks and associated costs in facilities where diseases can spread rapidly.
This session takes place at the ISSA Education Theater on the trade show floor.

posted on 8/14/2015