sponsored

ISSA Education: Friday, Oct. 23

Friday, Oct. 23
10 a.m. – 10:45 a.m.
Improving Customer Retention and Employee Retention In Tandem

Speaker: Derek Christian
Residential cleaning customers want to see the same faces in their homes each week — it builds trust between customers and service providers. At the same time, employees like to develop solid working routines with the same customers. Christian will detail a simple, but powerful, program to engage employees through personal goal setting and motivation, for the purpose of improving service quality and customer retention.
This session takes place at the ISSA Education Theater on the trade show floor.

Friday, Oct. 23
2:15 p.m. – 3 p.m.
Cost Savings Through Safety Regulatory Compliance

Speaker: Bill Fellows
"Safety first" is a commonly repeated mantra — and it should be. Protecting both janitors and building occupants should be a cornerstone to all cleaning programs. Learn how committing to comprehensive safety programs and regulatory compliance can result in substantial cost savings.
This I.C.E. recertification session is open to all show attendees.

Friday, Oct. 23
2:15 p.m. – 3 p.m.
ICE & CIMS: Assisting Customers In Meeting HR And Green Cleaning Requirements

Speaker: John McCann
Two key pillars of the Cleaning Industry Management Standard (CIMS) are human resources and green buildings. Yet, they are also two sections that organizations often struggle with. Get best practices in these crucial areas directly from a CIMS assessor, plus worthwhile compliance tips.
This I.C.E. recertification session is open to all show attendees.

Friday, Oct. 23
3:15 p.m. – 4 p.m.
The Journey To Transparent Quality Using CIMS

Speaker: Cliff Beiser
Transparent Quality sounds impressive but what does it really mean? How can it help organizations improve its customer relationships? Using the Quality Systems component of CIMS as a foundation, a CIMS assessor will demonstrate the advantages of transparency, how data visualization can lead to improved customer satisfaction, and how quality metrics can be used to foster of culture of continuous improvement.
This I.C.E. recertification session is open to all show attendees.

posted on 8/14/2015