The Down and Dirty on Cleaning in Virus Season
Industry Report Reveals Burnout Prevalence Among Cleaning Professionals
How Surfactant Use is Expanding in Commercial Cleaning
Clean Buildings Conference
Seminar Schedule
Sunday, October 4
8 a.m. - 7 p.m.
NFSI Walkway Auditor Certification Training — Part 1
Presented by: Russell J. Kendzior, Steve Spencer and Brent Johnson.
(Separate registration fee required; registration is limited to 25 attendees; breakfast and lunch is provided.)
The National Floor Safety Institute program trains how to identify and maintain different flooring materials.
Monday, October 5
8 a.m. - 7 p.m.
NFSI Walkway Auditor Certification Training — Part 2
Presented by: Russell J. Kendzior, Steve Spencer and Brent Johnson.
(Separate registration fee required; registration is limited to 25 attendees; breakfast and lunch is provided.)
The National Floor Safety Institute program trains how to prevent slips and falls.
1 p.m. - 5 p.m.
CIMS I.C.E. Workshop Part 1
Presented by: David Frank and Jim Peduto
(Separate registration fee required.)
This workshop teaches attendees how to become a CIMS ISSA Certification Expert.
3 p.m. - 6:30 p.m.
Manufacturers Rep Forum Panel/Reception
Panel Discussion
A panel of industry experts will discuss relevant topics and their impact on manufacturers’ representatives.
Tuesday, October 6
8 a.m. - 12 p.m.
IICRC Apprentice Carpet Care Certificate Program
Speaker: Bill Griffin
(Separate registration fee required.)
Learn the basics to maintaining and restoring commercial and residential carpeting. A proficiency exam will be given and certificate awarded to those who meet requirements.
8:30 a.m. - 12 p.m.
CIMS I.C.E. Workshop Part 2
Presented by: David Frank and Jim Peduto
(Separate registration fee required.)
This workshop teaches attendees how to become a CIMS ISSA Certification Expert.
8:30 a.m. - 12 p.m.
CIMS I.C.E. Renewal Workshop “How to Sell With I.C.E.”
Presented by David Frank
(Separate registration fee required.)
Attendees will learn how to use their I.C.E. status to help customers improve their operations. The course provides the professional credits needed for I.C.E. renewal.
9 a.m. - 4:30 p.m.
Slips, Trips & Falls Prevention Symposium
Presented by: Steve Spencer, Russell J. Kendzior and Brent Johnson.
(Separate registration fee required; registration is limited)
Attendees will get an understanding of slips, trips and falls, and floor safety.
10:45 a.m. - 11:45 a.m.
Bouncing Back: Finding Resilience in the Face of Adversity
Speaker: Scott Greenberg
Manage adversity through humor — attendees will come away with a new optimistic attitude.
10:45 a.m. - 11:45 a.m.
LEED-EB: OM Update — The Green Cleaning Drivers
Speaker: Steve Ashkin
Learn about the recent changes made to the green cleaning credits in the U.S. Green Building Council’s Leadership in Energy and Environmental Design for Existing Buildings: Operation and Maintenance certification.
10:45 a.m. - 11:45 a.m.
CIMS: Elevate Your Organization and Improve Operations
Presented by: Dan Wagner
Attendees can learn how to distinguish their organizations by earning the Cleaning Industry Management Standard certification.
10:45 a.m. - 11:45 a.m.
Bright Ideas for Using Technology to Improve…E-verything!
Speaker: Steve Epner
Learn how to use technology to achieve success during this troubled economy.
10:45 a.m. - 11:45 a.m.
Career Coach Panel: Do More With Less and Turn Any Economy into an Opportunity
Panel: Jim Harris Sr., Robert Robinson Sr., David Sikes and Joe Stockdale
This panel represents leaders from all links in the supply chain and they will discuss finding business opportunities during the recession.
11:30 a.m. - 1 p.m.
Exhibitor Lunch and Learn: Inside the Mind of the ISSA/INTERCLEAN Buyer
Speaker: Jefferson Davis
(Separate registration fee required; lunch is provided.)
Exhibitors will learn how buyers prepare and use trade shows to influence product purchasing decisions.
12 p.m. - 1:15 p.m.
Why Didn’t We Think of That?!
Speaker: Brendan Sullivan
Attendees will learn simple things to help create a culture of collaborative creativity.
12 p.m. - 1:15 p.m.
All Industry Networking Lunch: The Power of Making a Connection
Speaker: Maxine Shapiro
(Separate registration fee required; lunch is provided.)
Attendees can network over lunch and listen to Shapiro teach how to transform business by stepping outside of personal comfort zones.
1:30 p.m. - 2:30 p.m.
The Green Cleaning Update
Sponsored by Housekeeping Solutions - Speaker: Steve Ashkin
Learn about new state legislation, updates to LEED-EB: OM, and how schools and healthcare facilities are embracing green cleaning.
1:30 p.m. - 2:30 p.m.
Smart Staffing: Reduce Your Cleaning Costs
Speaker: David Frank
Learn how to justify labor costs and redefine task frequency minimums to reduce and redeploy workforces.
1:30 p.m. - 2:30 p.m.
Checkmate: Leading Your Sales Team’s Account Planning Strategy
Speaker: Jim Pancero
Attendees will come away with five coaching questions to help better plan sales efforts.
1:30 p.m. - 2:30 p.m.
Putting Skin in the Game: Paying for Sales Performance
Speaker: Al Bates
Learn guidelines for designing sales compensation systems. The session will compare base salary to commission plans.
1:30 p.m. - 2:30 p.m.
8th Annual Women’s Forum: Why Think Outside the Box When It’s All Inside the Box
Speaker: Maxine Shapiro
Thinking quickly, being spontaneous and trust are all vital business components, but they cannot be taught, they have to be experienced. Shapiro will also remind attendees that it’s not just the goal that’s important, but the journey as well.
1:30 p.m. - 5:30 p.m.
IICRC Apprentice Stone Maintenance Technician Certificate Program
Speaker: Bill Griffin
(Separate registration fee required)
Learn the basics to maintaining stone flooring, concrete, terrazzo and ceramic tiles. A proficiency exam will be given and certificate provided to those who meet requirements.
2:45 p.m. - 3:45 p.m.
Employment Law Answers Like You’ve Never Seen Them Before - Sponsored by Housekeeping Solutions
Speaker: Jim Peduto
Learn the latest developments impacting labor management.
2:45 p.m. - 3:45 p.m.
Successful Sales Negotiating Skills – Are You Good Enough To Get Better?
Speaker: Jim Pancero
Designed for salespeople, this session will help improve persuasion skills and customer negotiations.
2:45 p.m. - 3:45 p.m.
Are You A Sustainable Company?
Sponsored by Contracting Profits - Speaker: Steve Ashkin
Move beyond green cleaning and learn how to make your company sustainable. A green business is not just more efficient, but also more profitable.
2:45 p.m. - 3:45 p.m.
Economic Forecast 2010: What the Future Holds
Speaker: Alan Beaulieu
Learn the economic indicators that will let businesses know what to expect from the economy at least six months out.
2:45 p.m. - 3:45 p.m.
Unlock Trapped Case With Dead Stock Planning
Sponsored by Sanitary Maintenance - Speaker: Jason Bader
Don’t try to reduce dead stock, find out how to prevent it from happening again and create a long-term strategy for moving it out of the warehouse.
2:45 p.m. - 3:45 p.m.
Become a Rainmaker Even in a Drought Market
Speaker: Al Bates
When sales are down, distributors need to manage their business and not just fill orders. Learn three areas to focus on for success.
4 p.m. - 5 p.m.
Controlling Cross-Contamination in Schools and Hospitals
Sponsored by Contracting Profits - Speaker: Beatrix Babcock
Cleaning plays a significant role in reducing cross-contamination. Discover how germs grow in crowded areas and how to stop them from spreading.
4 p.m. - 5 p.m.
Management Mandate: Why We Must Invest in New Equipment and Chemical Efficiencies Now
Panel Moderated by Ian Greig
Raise quality while reducing cost: Learn how to balance labor, equipment and chemical usage.
4 p.m. - 5 p.m.
Marketing…An Investment or an Expense
Speaker: Michael Guld
If you don’t promote your business, customers won’t buy from you. Learn the tools to analyze and maximize a marketing strategy.
4 p.m. - 5 p.m.
The Power of Stories to Build Business Relationships
Speaker: Mary Wacker
Discover your own stories that will help give your vision a meaningful foundation.
4 p.m. - 5 p.m.
Turning Buyers into Investors
Speaker: Jason Bader
Learn how to analyze inventory performance to make better investments and review purchasing ratios and measurements.
Wednesday, October 7
9 a.m. - 9:45 a.m.
The Leadership ACE — Attitude, Character and Enthusiasm
Speaker: Mike Ditka
The Super Bowl winning Bears football coach will discuss the key characteristics people need to achieve their personal and professional goals.
10 a.m. - 10:45 a.m.
Let Go of the Elephant: Inspiring Principles Needed to Compete and Succeed in Today’s Economy
Speaker: Joachim de Posada
Identify the principles that mean the difference between success and failure, especially in today’s uncertain economy.
10 a.m. - 10:45 a.m.
The Integrated Pest Management Initiative for the Cleaning Industry
Speaker: Steve Ashkin and Kathy Seikel
Pest management provides a great opportunity for diversifying services. Attendees will learn about the EPA’s initiative to work with contractors to offer pest management services.
10 a.m. - 10:45 a.m.
The 1.2 Percent Factor: How the Small Change of Accountability Leads to Large Results
Speaker: Bob Davies
Learn a peak performance dynamic that helps improve your ability to multi-task and reduce procrastination.
11 a.m. - 11:45 a.m.
Become a Bidding Genius: Ways to Win Over New Customers
Speaker: Steve Spencer
Impress prospective clients with proven techniques. Learn about walk-throughs, how to get inside the customer’s mind and more.
11 a.m. - 11:45 a.m.
Coaching, Counseling and Discipline — Essential Skills for Managers
Speaker: Nancye Combs
This Skill Builder Program will help attendees get more from their team, become better leaders and meet employee expectations.
Thursday, October 8
10:15 a.m. - 11 a.m.
ISSA Research Update — Next Steps in the K-12 Clean Standard
Speaker: Steve Spivak
ISSA is currently working on developing a uniform, science-based definition of clean targeted at K-12 schools. This session will give attendees an update on the ongoing research and how cleanliness is being scientifically measured.
11:15 a.m. - 12 p.m.
Frugalisms: Creative Concepts in Facilities Leadership During Tough Times
Speaker: Alan Bigger
Facility service providers are being challenged to do more for less. Learn cost-effective and competitive strategies that will allow businesses to compete in today’s economic climate.
Friday, October 9
8:45 a.m. - 9:30 a.m.
Overview of the Illinois Green Cleaning for Schools Act
Speakers: Mark Bishop and Kate Tomford
Since May 9, 2009, all Illinois public and private K-12 schools were required to comply with the Illinois Green Cleaning for Schools Act. This session will give attendees an overview of the green legislation and its requirements and recommendations for green cleaning.