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Cleaning Topic: Learn About service


RISING TO THE TOP November 2024
Guy Mingo Shares Future Industry Insights


RISING TO THE TOP November 2024
Prioritizing Team Growth for Company Success


RISING TO THE TOP November 2024
Strategies for Success at Marsden Services


INDUSTRY AWARD RECOGNITION November 2024
Prestige Maintenance Recognized for Community Involvement


INDUSTRY AWARD RECOGNITION November 2024
Cesar Chapiama Named as Building Service Employee of the Year


INDUSTRY AWARD RECOGNITION November 2024
BSCAI Announces Nathalie Doobin Receives Leadership Award


FACES OF THE FRONTLINE November 2024
Shuntina Burton-Evans: 4M Building Services


HOTEL TRENDS IMPACTING HOSPITALITY TEAMS November 2024
Hawaii Hotel Praises Culture for Staff Retention




THE NUMBERS DON'T LIE October 2024
Stats Support Cleaning Initiatives





STRATEGIZING GROWTH AND EFFICIENCY October 2024
Strategic Approach for BSC Growth and Efficiency




AI TACKLES HAIS October 2024
How AI Impacts Cleaning Programs


AI TACKLES HAIS October 2024
Study Shows How AI Supports HAI Prevention




















8/14/2024
CleanCo Joins NSA









FINDING THE IDEAL JANITORIAL TEAM PLAYER July 2024
Identify Top Candidates with 5 Effective Interview Questions











HOW MATURITY MODELS ENABLE TRANSFORMATIVE CHANGE June 2024
Why Maturity Models Make Sense for Educational Settings


HOW MATURITY MODELS ENABLE TRANSFORMATIVE CHANGE June 2024
Making Health and Sustainability a Priority













RE-EVALUATING CUSTOMER COMMUNICATIONS May 2024
Win New Customers Through Improved Communications

















FROM THE EDITOR: SERVICE WITH A SMILE April 2024
Why Strong Customer Service is Essential






























A JOURNEY THROUGH GENERATIONS January 2024
How Bee-Clean Acquired Heritage Building Maintenance



A JOURNEY THROUGH GENERATIONS January 2024
BSCAI President Reflects on Career in Cleaning



FROM THE EDITOR: RAISING THE TIDE January 2024
Why Collaboration Wins in Commercial Cleaning





ELITE BSC: GROWING YOUR JANITORIAL SERVICES BUSINESS January 2024
Growing a Business is a Marathon, Not a Sprint





CELEBRATING THE 2023 CLEAN AWARD WINNERS November 2023
BSC Rewarded for Industry Involvement


CELEBRATING THE 2023 CLEAN AWARD WINNERS November 2023
BSCAI Names Recipient of Most Prestigious Award


CELEBRATING THE 2023 CLEAN AWARD WINNERS November 2023
Recognizing the Building Service Employee of the Year



CELEBRATING THE 2023 CLEAN AWARD WINNERS November 2023
UG2’s Maria Tueros Leads the Charge on Training Opportunities


CELEBRATING THE 2023 CLEAN AWARD WINNERS November 2023
GRBS Provides Opportunities for Perseverance


CELEBRATING THE 2023 CLEAN AWARD WINNERS November 2023
Emerging Leader Finds Success, Inspiration Through Mentorship


CELEBRATING THE 2023 CLEAN AWARD WINNERS November 2023
BSCAI Names 2023 CLEAN Award Winners




IN THE FIELD: SURFACE IMAGING TECHNOLOGY IDENTIFIES, VALIDATES CLEANING NEEDS November 2023
Combining Cleaning Technology with Professional Instincts



BSCAI MEMBER NEWS November 2023
What M&A Buyers Look for in a BSC 


IN THE FIELD: SURFACE IMAGING TECHNOLOGY IDENTIFIES, VALIDATES CLEANING NEEDS November 2023
Using Software to Pinpoint, Clean Problem Surfaces













IN THE FIELD: FLOORED!  November 2023
Training and Tools Make Tackling Tough Jobs Easier


IN THE FIELD: FLOORED!  November 2023
How the Right Equipment Makes Tasks Safer




BE AN ELITE BSC November 2023
Lessons Learned from Leading During Covid


FROM THE EDITOR: THE BENEFITS OF GIVING November 2023
How Giving Back Benefits Communities and BSCs Alike








IN THE FIELD: MAKING SENSE OF SCENTS October 2023
Potential Benefits of Scent-Free Products


IN THE FIELD: MAKING SENSE OF SCENTS October 2023
Why Different Smells Make an Impact on Cleaning Perception



BE AN ELITE BSC October 2023
Strategies for Stopping Negative Self-Talk 


ISSA NORTH AMERICA LANDS IN LAS VEGAS  October 2023
A BSC’s Guide to ISSA North America 2023 



BSCAI RECONVENES IN VEGAS  October 2023
What to Expect at BSCAI’s Contracting Success Conference  





DELIVERING DEFENSE  October 2023
Practice Helps Progress Against HAIs






































SANITARY MAINTENANCE 80TH ANNIVERSARY COVERAGE August 2023
Showcasing the 1980s and its Impact on Jan/San




UNDERSTANDING THE COST OF HAIS August 2023
Best Practices, Equipment for Minimizing HAI Damages












PROMOTING HAND HYGIENE WITH EFFICIENT SOAP USAGE July 2023
Hand Hygiene Habits Pivotal to Successful Soap Setups





THE BENEFITS AND DISCLAIMERS OF TECHNOLOGY July 2023
Cautious Considerations of AI for BSCs



THE BENEFITS AND DISCLAIMERS OF TECHNOLOGY July 2023
How AI Can Impact BSC Operations





ELITE BSC: CLOSING THE CIRCLE ON COMPLAINTS July 2023
Simple Steps BSCs Can Use to Handle Customer Complaints



FROM THE EDITOR: KEEPING AN OPEN MIND ON AI  July 2023
How BSCs Should Approach AI
























IN THE FIELD: QUIZZING BSCS ON BACK-TO-SCHOOL CLEANING PREP May 2023
Seasonal Nature of Viruses Keeps Schools on their Toes


IN THE FIELD: QUIZZING BSCS ON BACK-TO-SCHOOL CLEANING PREP May 2023
Tackling Cleaning Concerns Before Schools Welcome Students













ELITE BSC: HOW MANY FIELD MANAGERS DO I NEED? May 2023
Determining the Appropriate Number of Cleaning Field Managers






IN THE FIELD: USING EXTERIOR MAINTENANCE AS A UNIQUE SELLING POINT May 2023
Tips for Staffing, Marketing Exterior Marketing Services


IN THE FIELD: USING EXTERIOR MAINTENANCE AS A UNIQUE SELLING POINT May 2023
How Exterior Maintenance Offerings Can Set BSCs Apart





FROM THE EDITOR: BRANCHING OUT BEYOND CLEANING May 2023
The Importance of Value-Added Services for BSCs






















4/11/2023
WOW! BMS Joins NSA












MOVING TO THE MAINSTREAM March 2023
Training Tips for Electrostatic Spraying



MOVING TO THE MAINSTREAM March 2023
Why Electrostatic Technology is Making a Splash

















COVER STORY: LEADERS OF THE PACK February 2023
2023 Sales Leaders: Royal Papers’ Mark Licata Embodies Consistency









2/14/2023
ABFS Joins NSA




READY FOR ROBOTICS February 2023
Ensuring Data Security with Robotic Floor Equipment







HEALTHY SCHOOLS: MAINTAINING A WORK FORCE February 2023
3 Keys to Training, Sustaining and Retaining Workers 

















FREETIME: TACKLING FOOTBALL AND FAMILY November 2022
Finding Time to Give Back












PERFECTING YOUR PLAYBOOK November 2022
Creating Customer Loyalty Through Product Consulting





SUSTAINABILITY AND ESG STUDY January 2023
Survey Outlines BSC/Facility Sustainability and ESG Goals



PERFECTING YOUR PLAYBOOK November 2022
How Distributors Can Compete Against Amazon










MORE OCCUPANTS, SAME COMPLAINTS November 2022
Frontline Cleaning Managers Share Common and Ridiculous Complaints



MORE OCCUPANTS, SAME COMPLAINTS November 2022
Survey Reveals Top In-House Cleaning Complaints






FREETIME: MAKING AN IMPACT THROUGH MENTORSHIP October 2022
Mentoring Others Builds a Foundation for the Future
















BAD SCENTS, NO SERVICE September 2022
Proven Products to Combat Odors



BAD SCENTS, NO SERVICE September 2022
How Distributors Can Assist with Foodservice Odors



FREETIME: SERVING AND LEARNING IN LATIN AMERICA September 2022
Greentech Environmental Sales Coordinator Shares Value of Mission Trip Experiences























8/30/2022
SG360 Joins NSA
























LIGHT AT THE END OF THE TUNNEL June 2022
2022 BSC Market Report Shows Promising Industry Trends




SELLING THE TRUE COST OF SOAP June 2022
Factors to Consider When Making Hand Hygiene Decisions

































































EATING CLEAN February 2022
Preventing Infections in Foodservice Areas

















THE MISSING PIECE November 2021
Survey Outlines End User Purchasing And Service Trends
Products, services and resources that help distributors stand out from the competition













MAKING AN IMPRESSION November 2021
Tips For Improving Restroom Experiences


MAKING AN IMPRESSION November 2021
Optimizing Restroom Setups For Occupants





BSCAI MEMBER NEWS October 2021
New Technologies Don’t Leave BSCs In The Dust



BSCAI WINS BIG IN VEGAS October 2021
Contracting Success Highlights Education

























FROM THE EDITOR: SURVEY OFFERS SNAPSHOT OF BSC MARKET June 2021
Diversified Services Key To BSC Profits









A SIMPLE TELEMARKETING SCRIPT April 2021
What To Say When Cold Calling Customers



















JUSTIFYING PRICE INCREASES February 2021
Selling Service Key To BSC Price Increases



















CELEBRATING SERVICE November 2020
CLEAN Award Winners Embody BSC Excellence


CELEBRATING SERVICE November 2020
BSCAI Names Industry Award Winners




ADDING VALUE WITH VACUUM SERVICES November 2020
Equipment Training, Maintenance Retains Customers


ADDING VALUE WITH VACUUM SERVICES November 2020
Free Services Lead To Revenue


ADDING VALUE WITH VACUUM SERVICES November 2020
Marketing Post-Purchase Services Pays Dividends






KEEPING A FOCUS ON FLOOR CARE November 2020
Revisiting Service, Product Opportunities Amid Reopening





EXECUTIVE INSIGHTS: JOHN LEIFERMAN, CEO OF TEAM SOFTWARE October 2020
TEAM Software CEO Discusses Industry Trends





SEASON TWO OF CONTRACTING CONVERSATIONS IS NOW LIVE October 2020
BSCAI's Podcast Returns



FACES OF THE FRONTLINE October 2020
Maria Marquez Latest Face Of The Frontline









BUILDING A TEAM October 2020
Building Bryco Facility Services


BUILDING A TEAM October 2020
Creating A Team Of Strong Leaders


BUILDING A TEAM October 2020
Bryco Tackles Challenges As A Team






LIGHTENING THE LOAD September 2020
Laundry Services Enhance Client Relationships


LIGHTENING THE LOAD September 2020
Creating On-Site Laundry Programs




SUPPORTING FOODSERVICE CUSTOMERS September 2020
Packaging, Supply Strategy Key To Foodservice Success


SUPPORTING FOODSERVICE CUSTOMERS September 2020
Pandemic Shifts Equipment Demands








FACES OF THE FRONTLINE September 2020
Vicky Virgen Leads As Demands Rise



WINNING THE BID August 2020
Repeatable Processes For Securing Clients





POSITIONING BSCS FOR PANDEMIC SALES August 2020
Avoiding Predatory Business During Outbreak


BSCAI MEMBER NEWS August 2020
Contracting Conversations Podcast Launches




OPTIMIZING FLOOR CARE August 2020
Keys To A Successful Floor Care Program




REGISTER FOR VIRTUAL CONTRACTING SUCCESS+ CONFERENCE August 2020
BSCAI Conference Goes Virtual



CREATING AN IDEAL CUSTOMER PROFILE August 2020
Decide Who And Who Not To Sell To


FACES OF THE FRONTLINE August 2020
California Janitor Excels With Team-Oriented Approach


LENDING A HAND August 2020
Meeting Increased Cleaning Demands



FROM THE EDITOR August 2020
First Impressions Key To Facility Reopening




FACES OF THE FRONTLINE - SPONSORED BY PROTEAM June 2020
Marlene Lash Combines Quality Work With Customer Service




EMPLOYMENT IN THE COMMERCIAL CLEANING INDUSTRY IN 2019 June 2020
Frontline Labor Report Highlights Retention Strategies



NEW REALITIES FOR JAN/SAN DISTRIBUTORS June 2020
Adapting To Changes In Distributor Services


MANAGING MARIJUANA ODORS June 2020
Combat Odors With Distributor Guidance


7/2/2020
BRAVO! Joins NSA



CHECK OUT BSCAI’S NEW PODCAST: CONTRACTING CONVERSATIONS June 2020
New BSCAI Podcast To Cover Pandemic Response



SUBMIT A BSCAI CLEAN AWARDS PROGRAM ENTRY BY JUNE 30 June 2020
Nominations Open For 2020 BSCAI CLEAN Awards









BSCAI'S COMMERCIAL CLEANING RESOURCES FOR COVID-19 April 2020
BSCAI's Commercial Cleaning Resources For COVID-19



BSCS FACE UNIQUE LABOR CHALLENGES IN LIGHT OF COVID-19 April 2020
Building Service Contractors Offer Solutions To Labor Problems




FIGHTING A PANDEMIC April 2020
How COVID-19 Has BSCs Scrambling



FACES OF THE FRONTLINE April 2020
Laine Noah Leads Through Unprompted Contributions






BSCAI MEMBER NEWS February 2020
Commercial Cleaning For Large-Scale Events



SHOULD SUPERVISORS BE CUSTOMER RELATIONS EXPERTS? February 2020
Improving Service With Supervisor-Client Relationships



























ELECTROSTATIC PROVIDES EXTRA PROTECTION DURING FLU SEASON November 2019
How One BSC Prevents Illness Using Electrostatic Tech




FIVE TIPS FOR BETTER BIDS November 2019
Accurate Bidding And Estimating Key To Bottomline Growth


AWARDING SERVICE November 2019
A Cleaning Company That Gives Back





A LESS TOXIC APPROACH TO INFECTION CONTROL November 2019
Cleaning And Disinfecting Must Be Done In Two Steps











SHOULD JANITORS RECEIVE RAISES EACH YEAR? October 2019
When To Give Janitors High Wages





PROTECTING CLIENTS DURING COLD AND FLU SEASON October 2019
How To Start An Infection Control Program





BACK TO VEGAS FOR BSCAI October 2019
Annual BSCAI Event Boasts Meaningful Education


INCREASING THE CIRCULARITY OF FACILITIES LIFE October 2019
Products As A Service Promotes Cleaning Efficiency


SHOWCASES, SEMINARS AND SLOTS October 2019
Getting To Know The ISSA Show Speakers








PULLING THE PLUG October 2019
The Benefit Of Cordless Backpacks


PULLING THE PLUG October 2019
Embrace Cordless Vacuum Cleaners














DON’T NEGLECT SOFT SURFACES IN PATIENT ROOMS September 2019
The Problem With Sanitizing Soft Surfaces



THE POWER OF PEER GROUPS August 2019
With Peer Groups, BSCs Don't Go It Alone



CLEANING ON THE FIRST SHIFT August 2019
Vacuum Helps Make The Switch To Day Cleaning






SHOULD YOU ‘CRUSH’ YOUR COMPETITION? August 2019
Support Your Industry 'Rivals'














DISINFECT FASTER WITH ELECTROSTATIC TECHNOLOGY June 2019
Electrostatic Sprayers Reduce Sickness, Save Time




BE AN ELITE BSC June 2019
Can Cleaning Accounts Be Too Small?








TIME TO EMBRACE DASHBOARD SOFTWARE June 2019
Fix Flaws With Business Intelligence Dashboard Software


TACKLING TENACIOUS HAIS June 2019
Hospital Acquired Infections Drive Cleaning Demand


TACKLING TENACIOUS HAIS June 2019
Train Staff On Proper Cleaning And Disinfecting


TACKLING TENACIOUS HAIS June 2019
Disinfecting Processes That Reduce HAIs



INDUSTRY STATISTICS April 2019
2019 Building Service Contractor Market Report





FACES OF THE FRONTLINE April 2019
Chicago Janitor Keeps Coworkers, Customers Happy







LEADERSHIP THROUGH THE LABRINTH April 2019
Buying Groups Help Distributors Win In Healthcare


APPEALING TO CUSTOMERS February 2019
Why BSCs Should Embrace Sustainability


CLEAN BUILDINGS EXPO SET TO DEBUT IN BALTIMORE February 2019
Free Industry Trade Show Nears



NEW YEAR, NEW LEADER February 2019
BSCAI President Talks Goals For 2019


FACES OF THE FRONTLINE February 2019
Longtime Janitor Viewed As "Soldier On The Frontline"




CORDLESS BACKPACK VACUUM SAVES ON LABOR February 2019
A Purchase That Helps Business Grow



HOW BSCS CAN CREATE A SCALABLE MODEL November 2018
A Blueprint To Help Business Expand


SOFTWARE BUSTS GHOST EMPLOYEES AND EXPOSES TIME FRAUD November 2018
Technology Helps Avoid Labor Deceit


BIG SHOES TO FILL November 2018
Start Leadership Succession Planning Today




FROM THE EDITOR'S DESK November 2018
Report Helps Determine Ideal Cleaning Cost


PRESTIGIOUS HONORS November 2018
BSCAI CLEAN Awards Given To Industry Elite




FROM THE EDITOR November 2018
IoT Takes A Step Forward



LEARN TO LIVE WITH CHANGE September 2018
'Who Moved My Cheese' Helps Businesses Adapt


BUILD THE TEAM THAT WILL GROW YOUR BUSINESS September 2018
How To Form The Right Leadership Team


REDUCING SLIP-AND-FALL HAZARDS September 2018
Floor Chemical Examinations Lessen Falls


GROWING WITH THE INDUSTRY September 2018
Preparing McLemore Building Maintenance For The Future







BSCAI GOES BIG IN DALLAS September 2018
Conference Educates Building Service Contractors


NEW HOST CITY FOR ISSA SHOW September 2018
Speakers, Innovative Products Highlight ISSA Show North America



THE POWER OF PEERS August 2018
Peer-To-Peer Networking Helps Solve Issues




CLEANING THE UNIVERSITY OF MARYLAND August 2018
Campus Residents Push For Green And Sustainable Initiatives


CLEANING THE UNIVERSITY OF MARYLAND August 2018
University Specializes On Strategies Resulting In Success


HOW VALUABLE ARE YOUR VALUE-ADDED SERVICES? July 2018
Increase Business Revenue By Charging For Assistance



BOOK CLUB June 2018
Life Lessons From The Janitor







THREE WARNING SIGNS OF BAD CUSTOMERS June 2018
How Building Service Contractors Can Spot Good Clients




HIRING THE RIGHT MANAGER April 2018
Identifying Desirable Leadership Qualities



FROM THE EDITOR'S DESK April 2018
CBE Will Bring BSCs And Facility Executives Together


VACANCY DUE TO IMMIGRATION April 2018
Turnover Would Hamper Commercial Cleaning Services





ROBOTIC FLOOR MACHINE ALLOWS JANITORS TO CLEAN HANDS-FREE February 2018
Case Study: Robotic Floor Machine Allows For More Efficient Janitorial Work



UNPLUGGING FOR GREATER EFFICIENCY AND COST SAVINGS February 2018
Battery Upright Vacuums Lead To Improved Productivity




SUCCESS STARTS WITH LEAP OF FAITH February 2018
Steve Harvey Book Helps Business Leaders, BSCs "Jump" Toward Success



MEET BSCAI'S NEW LEADER FOR 2018 February 2018
A Conversation With BSCAI's New Leader For 2018








DON’T DO WINDOWS? MAYBE IT’S TIME TO START September 2017
Diversifying Into Window Cleaning Services


ARE SERVICES DRAINING YOUR REVENUE? September 2017
Are Value-added Services Worth Their Costs?


GRAB A LARGER SLICE August 2017
Foodservice Disposables Market Primed For Growth



THROUGH THICK AND THIN August 2017
SMI Facility Services Still Strong After 25 Years







CREATING A SUPERIOR SERVICE CULTURE April 2017
Book Club: How BSCs Can Develop A Customer Service Culture
AffinEco's Paul Senecal reviews '212 Degree Service'










ISSA/INTERCLEAN RETURNS TO SIN CITY September 2015
Las Vegas Welcomes Building Service Contractors for ISSA/INTERCLEAN 2015







WHEN CHEMICALS ARE NO LONGER EFFECTIVE June 2015
The Dangers Of Quat Binding In Foodservice






PEST PREVENTION TIPS November 2014
How Integrated Pest Management Prevents Infestations


PEST PREVENTION TIPS November 2014
Why Pest Management Matters


PEST PREVENTION TIPS November 2014
Pest-Proofing Tips From Professionals




FOCUSING ON CUSTOMER SATISFACTION October 2014
How Customer Service Plays Into Custodial Operations





STUDYING THE SCHOOL MARKET August 2014
BSCs Want To Provide School Cleaning Services



GETTING INSIDE YOUR CUSTOMER'S HEAD August 2014
From Facility Manager To Building Service Contractor





SAVE MARGINS WITH SMARTER PRICES August 2014
Value-Add Services Or Low Prices: What Kind Of A Distributor Are You?


DAY CLEANING CALLS FOR QUIETER VACUUMS June 2014
Cleaning Without Disturbing Building Occupants


DAY CLEANING CALLS FOR QUIETER VACUUMS June 2014
Janitronics Makes The Switch To Low-decibel Vacuums


DAY CLEANING CALLS FOR QUIETER VACUUMS June 2014
Tips for Maintaining Vacuum Peformance


DAY CLEANING CALLS FOR QUIETER VACUUMS June 2014
Reducing The Risk of Hearing Damage From Vacuuming




HEALTHCARE CLEANING June 2014
BSCs Fill In Medical Cleaning Staff Gaps



HEALTHCARE CLEANING June 2014
Infection Control Training Is Key To Success



FLOOR EQUIPMENT PURCHASING April 2014
Buying Floor Machines From Distributors Vs. Direct


FLOOR EQUIPMENT PURCHASING April 2014
Should BSCs Rent or Lease Floor Care Machines?



CALCULATE THE RIGHT PRICE April 2014
BSCs Invest In Workloading Software, Education


CAPITOL GAINS, DISTRIBUTOR LOSSES May 2014
GSA Proposes Changes To JanSan Requisition Channels


CAPITOL GAINS, DISTRIBUTOR LOSSES May 2014
What Is The Federal Strategic Sourcing Initiative?



CAPITOL GAINS, DISTRIBUTOR LOSSES May 2014
Critics Question JanSan FSSI's Benefits


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
What's The Value of Cleaning Expertise?


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Positive Customer Experiences Can Trump Price Tags


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Quantifying and Documenting Value-added Services


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Drilling Down Cleaning Customer Needs


IN THE FIELD: WINDOW CARE February 2014
Reduce Worker Injuries With Water-fed Cleaning Poles


IN THE FIELD: WINDOW CARE February 2014
Purified Water Leaves Windows Streak-free


IN THE FIELD: WINDOW CARE February 2014
Automatic Window Cleaning Systems Save Time and Money


IN THE FIELD: WINDOW CARE February 2014
Clean Glass Faster With Self-climbing Window Washer Tools


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? February 2014
More Buildings Are Outsourcing Facility Operations


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? February 2014
Avoiding Third-party Cleaning Contracts


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? February 2014
BSCs Join Forces With Facility Management Firms


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? February 2014
Branding BSCs As Valuable Cleaning Experts


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? February 2014
Make Cleaning Professional


CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Your Delivery Drivers See Customers More Than Salespeople


CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Drivers Are Brand Ambassadors


CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Use Product Deliveries As Sales Opportunities


CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Getting Drivers On Board With Customer Service Training


CLEANING UP THE CONFUSION February 2014
When Is It Important To Sanitize


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT February 2014
Avoid Cleaning Downtime With Regular Battery Maintenance


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT February 2014
Flooded Batteries Top AGM, Gel Types


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT February 2014
Cleaning Battery Terminals


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT February 2014
Don't Forget To Water Your Batteries


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT February 2014
Charging Lead Acid Batteries


IN THE FIELD: PROLONGING BATTERY LIFE IN FLOOR EQUIPMENT February 2014
Additional Battery Maintenance Tips


NONPROFIT PROFILE: CLEANING FOR A (GOOD) REASON November 2013
Nonprofit Gives Free Housecleanings To Cancer Patients


NONPROFIT PROFILE: CLEANING FOR A (GOOD) REASON November 2013
Maid Business Owner Debbie Sardone Makes Generosity A Company Policy


NONPROFIT PROFILE: CLEANING FOR A (GOOD) REASON November 2013
Cleaning For A Reason Launches As Nationwide Nonprofit


NONPROFIT PROFILE: CLEANING FOR A (GOOD) REASON November 2013
Give A Little Bit: JanSan Professionals Join Forces With Cleaning For A Reason


NONPROFIT PROFILE: CLEANING FOR A (GOOD) REASON November 2013
Cleaning Close To The Heart


IN THE FIELD: WINTERTIME PRESENTS FLOOR CLEANING CHALLENGES November 2013
Developing A Winter Floor Care Program


IN THE FIELD: WINTERTIME PRESENTS FLOOR CLEANING CHALLENGES November 2013
The Key To Protecting Floors Is Proper Matting


IN THE FIELD: WINTERTIME PRESENTS FLOOR CLEANING CHALLENGES November 2013
Maintain Floors By Increasing Cleaning Frequency


IN THE FIELD: WINTERTIME PRESENTS FLOOR CLEANING CHALLENGES November 2013
Scrubbing And Stripping: Sprucing Up Floors For Spring


BSC PROFILE: LEADING BY EXAMPLE November 2013
Paul Greenland Leads Aetna Building Maintenance Into A New Era


BSC PROFILE: LEADING BY EXAMPLE November 2013
From Washing Floors To Aetna Company President


BSC PROFILE: LEADING BY EXAMPLE November 2013
'Think Green, Think Aetna'


BSC PROFILE: LEADING BY EXAMPLE November 2013
Aetna Reinvents Itself As A Facility Maintenance Organization


IN THE FIELD: BEST PRACTICES FOR GROUT CLEANING November 2013
Prevent Grout Cleaning Mistakes


IN THE FIELD: BEST PRACTICES FOR GROUT CLEANING November 2013
Grout Cleaning Tips


IN THE FIELD: BEST PRACTICES FOR GROUT CLEANING November 2013
Removing Odor From Floor Grout


IN THE FIELD: BEST PRACTICES FOR GROUT CLEANING November 2013
Grout Cleaning Tools


SUSTAINABILITY: LEED V4 November 2013
LEED Gets A Makeover


SUSTAINABILITY: LEED V4 November 2013
Green Cleaning Loses LEED EBOM Credit


SUSTAINABILITY: LEED V4 November 2013
LEED EBOM v4 Expands Green Cleaning Prerequisite



SUSTAINABILITY: LEED V4 November 2013
Additional LEED EBOM v4 Updates


MANUFACTURER ROUNDTABLE: VACUUMS November 2013
Must-have Vacuum Attachments


MANUFACTURER ROUNDTABLE: VACUUMS November 2013
Increase Cleaning Efficiency With Backpack Vacuums


MANUFACTURER ROUNDTABLE: VACUUMS November 2013
Foot Traffic, Floor Surface Dictate Vacuum Cleaning Frequencies


MANUFACTURER ROUNDTABLE: VACUUMS November 2013
Are Extra Vacuum Features Worth The Cost?


MANUFACTURER ROUNDTABLE: VACUUMS November 2013
Reap The Benefits of Ergonomic Vacuums


IN THE FIELD: UPHOLSTERY CARE October 2013
BSCs Add Lucrative Upholstery Cleaning Services


IN THE FIELD: UPHOLSTERY CARE October 2013
Know Your Fibers Before Launching Commercial Upholstery Business


IN THE FIELD: UPHOLSTERY CARE October 2013
Hot-water Extraction Popular Method For Upholstery Cleaning


IN THE FIELD: UPHOLSTERY CARE October 2013
Upholstery Care Includes Cubicles, Office Furniture



IN THE FIELD: FLOOR CARE October 2013
Concrete Flooring Regains Popularity



MANUFACTURER ROUNDTABLE: ODOR CONTROL October 2013
Odor Control Tips For Smelly Kitchen Drains and Waste Receptacles


BUYING GROUPS: MEMBER BENEFITS October 2013
Taking Advantage Of Buying Group Services: Networking And Tech 


IN THE FIELD: PAMPER TENANTS WITH LUXURY FOAM HAND SOAPS August 2013
Feel The Difference With High Quality Foam Hand Soap


IN THE FIELD: PAMPER TENANTS WITH LUXURY FOAM HAND SOAPS August 2013
Boost Hygiene — And Your Business — With Luxurious Hand Soaps


UPCLOSE: CLEANING IS NOT THE SAME AS DISINFECTING August 2013
Disinfecting For Health


UPCLOSE: CLEANING IS NOT THE SAME AS DISINFECTING August 2013
Establishing Cleaning and Disinfecting Frequencies In Contracts


UPCLOSE: CLEANING IS NOT THE SAME AS DISINFECTING August 2013
Getting Building Occupants Involved In Office Cleanliness


SUSTAINABILITY STANDS OUT August 2013
Creating Sustainable Cleaning Bids


SUSTAINABILITY STANDS OUT August 2013
Embracing Sustainable Practices In Business



SUSTAINABILITY STANDS OUT August 2013
Seal The Deal With Cleaning Case Studies










LEFT OUT IN THE COLD August 2013
Standards For Green Ice Melt Are Lacking


IN THE FIELD: ERGONOMIC MOPPING EQUIPMENT AND TECHNIQUE June 2013
Reduce Injuries With Ergonomic Mops



HEALTHCARE CLEANING: HOSPITAL ACQUIRED INFECTIONS June 2013
Cleaning For Hospital-Acquired Infections
With the right products and procedures, BSCs can prevent the spread of Norovirus, C. diff, MRSA and CRE

HEALTHCARE CLEANING June 2013
Challenges Of Infection Control Cleaning


HEALTHCARE CLEANING June 2013
Building Healthcare Cleaning Services


HEALTHCARE CLEANING June 2013
Monitoring Infection Control Cleaning Results





CLEANING TAKES CENTER STAGE June 2013
Back To The Music Business — Sort Of


CLEANING TAKES CENTER STAGE June 2013
After A Sour Note, A Second Chance At Success








HOSPITAL-GRADE CLEANING PAYS OFF IN ANY MARKET April 2013
Tailoring Infection Control Programs to the Market





THE SOCIAL NETWORK April 2013
BSCs Tap Into Social Media to Attract Talent





PREVENT SLIPS AND FALLS AS A VALUE-ADDED SERVICE April 2013
Revised OSHA Walkway Requirements on the Horizon


PREVENT SLIPS AND FALLS AS A VALUE-ADDED SERVICE April 2013
Certified Distributors Can Provide Walkway Audits



February 2013
Embracing Service Tracking Software Takes Time
Employees must be trained and comfortable with the technology

February 2013
Janitorial Inspection Software Gives Held’s Janitorial an Edge
BSCs use janitorial inspection software to streamline business and improve customer relations

February 2013
BSCs Improve Business with Cleaning Inspection Software Programs
Provides owners, customers with valuable data and solutions




November 2012
Understand Disinfecting and Sanitizing
There are big differences between disinfecting and sanitizing in foodservice facilities

November 2012
Foodservice Sanitation and Infection Control
Disinfecting and sanitizing procedures in foodservice facilities are crucial for killing bacteria





September 2012
Green Foodservice Supplies: Targeting The Right Customer
Sustainable and compostable foodservice supplies have a growing, but specific customer base

September 2012
Foodservice Disposables Going Green
From cups to containers, environmentally friendly foodservice disposables can be recycled or composted once used





COVER STORY April 2012
Rite Way Service: Getting It Rite
Communication. Respect. Quality relationships. Alabama-based Rite Way Service has used its focus on bonds with both employees and customers to expand into a regional presence.

March 2012
Aslett Opens Museum Of Clean
Varsity Facility Services founder showcases the past, present and future of cleaning in his Idaho museum

COVER STORY March 2012
Customer Feedback: Facility Managers Weigh In
What facility managers are saying about pricing, green, sustainability, cleaning priorities and janitor wages


March 2012
Correlating Products and Procedures For Food Preparation Areas
Understandable and regular training must take center stage in proper foodservice sanitation and infection control

March 2012
Disinfecting and Sanitizing in Foodservice Facilities
Disinfecting and sanitizing procedures are crucial for killing bacteria that is present and could transfer to food


BSC PROFILE February 2012
Varsity Facility Services: Like Father, Like Son
New CEO Eric Luke hopes to build on the foundation of success his father helped establish

February 2012
Varsity Facility Services: From One Generation To The Next
Eric Luke is the new CEO, but his father, Arlo, held down the fort for nearly three decades






COVER STORY November 2011
United Services of America: Two Men, One Vision
Paul Senecal and Michael Diamond use a unique, 50/50 business partnership to lead their companies to nationally recognized growth


October 2011
Free Vs. Fee-based Services
Are your "Value-adds" costing you more than anticipated? It may be time to start charging for services


August 2011
3rd Generation BSC: My Cleaning Service
Third-generation companies are rare in the cleaning industry. But the father-daughter-granddaughter team at Baltimore-based My Cleaning Service is positioning the company to continue its success for decades to come




FEATURES February 2011
Focus On Food Service
Quality food without quality cleaning fails to keep food service areas free from disease and rodents

TECHNOLOGY February 2011
Voice Picking: Loud And Clear
Voice directed order-picking software decreases warehousing errors and increases customer service

COVER STORY January 2011
Fixed Income
With the right pieces in place, equipment repair can be a great profit generator

WHOLESALERS June 2010
Wholesalers: Multiple Markets, One Partner
Many distributors are thinking diversification after the recession. Partnering with a wholesaler can help ease the transition

COVER STORY June 2010
Get Your Price!
Every distributor can offer cheap products and so-called "value-adds." Know what your customers truly need and GET PAID top dollar for it


COVER STORY November 2009
The Right 'Stuff'
Are jan/san distributors meeting end user needs? How you match up

FREETIME October 2009
Surf's Up


UP CLOSE: CHEMICAL PROPORTIONING May 2009
Warewashing: A Labor-intensive Sale
Customer service is key when offering foodservice and laundry chemical dispensing systems

FROM THE EDITOR March 2009
How Much Are Your Services Worth?



UP CLOSE August 2008
Foodservice: Promoting Bundled Products
Grouped kitchen cleaning products offer benefits for distributors and customers

CUSTOMER SERVICE May 2008
Customer Complaints: Fixing Partnerships, Improving Quality
Continued success depends on how well BSCs can handle their clients’ problems

CONTRACTINGINSIGHTS March 2008
Organizational Framework: Businesses Need A Solid Foundation
To ensure a promising future businesses need to follow an organizational framework


COVER STORY November 2007
Anatomy Of A Purchase
How sophisticated is the purchasing process? A look at how end users buy

BUSINESSCENTER September 2007
How To Raise Prices Without Losing Customers


FEATURE September 2007
One-Stop Suppliers
Jan/san distributors are finding new opportunities by adding foodservice items to their products offerings


COVER STORY April 2007
The Whole Package
End-users rate their distributor relationship on more than products — it’s all about the value-adds

EDITOR’S NOTE April 2007
Getting More for Your Money





COVERSTORY November 2006
More Bang for Your Buck
Value-addeds define the supplier relationship. It may be time to ask some key questions about service

CONTRACTINGINSIGHTS August 2006
Customer Service: A BSC's 'X Factor'



OPERATIONSLOG March 2006
Speciality Services Offer Profits, Pitfalls
When we diversify into fire or water restoration, we make it a completely different division of the company




COVER STORY November 2004
Building Service Consulting
Today's BSC is expected to perform as a quasi-consultant without ever collecting a consultant's fee

FACILITY ISSUES: MANAGEMENT EDGE July 2004
Preventive Steps for Customer Complaints
Reduce the time you spend addressing customers’ cleaning-related complaints by fine-tuning your customer-service program