The facility management industry is beginning to focus more on the people and less on the building, according to an article on the Service Futures website.

According to the ISS 2020 Vision survey respondents, the role of facility management in the workplace is expanding. It is no longer just about servicing the building. It's about improving performance and wellbeing for the occupants.

Facility management's focus will shift from being building-centric to being user-centric and great service will focus on the user experience

To become more human-centric, facility professionals' effort must be put in identifying where, when, and how to add value that leads to positive outcomes during all stages of the interaction, the article said.

Read the full article here.