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Diversey’s North America Technical Operations and Customer Service team is a recipient of a 2019 international service excellence award from the Customer Service Institute of America (CSIA), the company announced Thursday. 

In addition to being recognized within the “division of a large business” category of the awards program, Diversey, Charlotte, North Carolina, also improved its CSIA certification level from gold to platinum. 

“Within just one year of becoming the first hygiene solutions provider to receive gold certification, we have further elevated ourselves to the highest possible designation with platinum certification,” says Jim Marks, vice president – hospitality & food service, North America, Diversey. “This feat and the international service excellence award would not have been possible without the dedication, expertise and positive energy that our service specialists bring to their roles each day.”

Diversey’s platinum certification is a testament to its unique approach to customer service. The company’s service excellence program prioritizes the customer experience over selling, which encourages Diversey’s service specialists to solve issues and offer best practices for running safe, clean, efficient and profitable businesses. Service specialists are rewarded based on the scores of their post-service surveys, with customer feedback being used to drive continuous improvement. 

“Over the course of the last year, Diversey made improvements to its already exceptional approach to customer service, including taking the steps necessary to earn platinum certification,” says Christine Churchill, founder and CEO, CSIA. “We are pleased to honor Diversey with an international service excellence award.”