Sue Garwood, a senior hospitality management trainer with Best Western International, has joined the Healthy Facilities Institute advisory board. An HFI press release says Garwood is working with IEHA and HFI in the development of a Healthy Hotel Housekeeper certification to make hotel environments cleaner and healthier. 

Since joining the Education & Training Department in 2006, she has served as both a regional trainer and program developer as well as a training supervisor. Totally, Garwood brings more than 25 years hospitality industry experience to her Best Western role with almost 10 years of experience as a Best Western hotel owner and general manager. She has worked in both hotel sales and marketing, as well as an independent trainer of hotel training curriculums, and a consultant in the development of city-regional tourism programs.

Garwood was the lead for the General Manager Professional Development Series, a week long operations-centered certification program with a focus on Housekeeping and maintenance, front desk and sales, customer service and reasonable care, all with an emphasis on brand awareness; and is a member of the core team in the development and implementation of the company’s customer-care initiative.

"A certified hotel administrator, certified hospitality trainer and accredited certification instructor with the Education Institute of the AHLA, Garwood has a passion for the hospitality industry and enjoys using her experiences and knowledge to assist others in improving their operations," the release adds.