Building service contractors (BSCs) will have new opportunities in education and training at the ISSA/INTERCLEAN North America 2016 and ISSA Convention in Chicago, October 25-28. The show, hosted by ISSA, the worldwide cleaning industry association, and its trade show partner, Amsterdam RAI, features an entirely re-imagined, more engaging education lineup to help BSCs unleash their “untamed potential.”

This year’s program offers more than 60 sessions—including new flash sessions, workshops, panel discussions, and in-depth seminars—keeping attendees on the cutting edge of the marketplace. This year’s lineup will help BSCs:
 • Learn to expand their client base and maximize annual profits
 • Update their knowledge of specific cleaning methods
 • Discover the latest innovations and new technologies in the cleaning industry.

In addition to the three ISSA keynote speakers, this year’s program includes ISSA Feature Speaker Ryan Estis, who will present Managing Breakthrough Performance in the New Economy on Tuesday, October 25, 4:00 p.m.-5:00 p.m. Estis is a top professional, leader, and consultant, who will show attendees new ways to improve business practices.

BSCs Highlights
Below are a few of this year’s educational highlights specifically tailored to BSCs.

Get it Write: Killer Proposals That Land Accounts
Speaker: Sharon Cowan, CBSE
Tuesday, October 25, 2016, 9:00 a.m.-10:00 a.m.
Every proposal can be crafted to drive your message to a win. In this strategic session, you’ll gain insider tips from the “other side of the desk” to truly understand what really matters to your prospects. Learn how to strategically incorporate words, phrases, and the must-include elements of a powerful proposal that will stand out from the competition and seal the deal.

Workloading: Art or Science?
Sponsored by Whittaker Co.
Speaker: Dave Frank
Tuesday, October 25, 2016, 10:15 a.m.-11:00 a.m.
Master the defined systems of cleaning and how to determine the right fit for a given facility in this information-packed session. Similarly, you’ll get an in-depth look at the organizational structures, disciplines, and benefits of each system as well as how to motivate staff to increase performance and quality.

Never Be Satisfied: The Journey to Transparent Quality
Sponsored by Whittaker Co.
Speaker: Cliff Beiser
Tuesday, October 25, 2016, 1:15 p.m.-2:00 p.m.
Based on the wisdom of some of the world’s most successful management consultants as well as real-world experience, this session will teach you how to use transparent quality to increase customer satisfaction and retention. Plus find out how to use data visualization and other tools to gain insights from your peers.

Hiring with Confidence
Speaker: Mary Miller
Tuesday, October 25, 2016, 2:15 p.m.-3:00 p.m.
Uncover tried-and- true techniques for developing your dream team as well as building an environment that attracts the best people and increases your retention. Hear how one company achieved a turnover rate that is 300 percent better than the industry average and increased

For the full listing of this year’s education offerings and to register for ISSA/INTERCLEAN North America 2016, visit www.issa.com/show.