Digital service

Johnson Controls announced significantly expanded AI capabilities in its OpenBlue Enterprise Manager suite of digital solutions, part of the OpenBlue digital ecosystem. The updates, available today, include the first customer-facing generative AI applications, more autonomous building controls, and a significantly improved user experience. These updates pave the way for additional AI enhancements in 2025, focused on globally accepted performance standards, optimized equipment performance for cost savings and enhanced regulatory compliance.

The expanded AI features take data insights to the next level and build on the measurable impact customers are already seeing when utilizing OpenBlue. With OpenBlue Enterprise Manager guiding facility improvements, coupled with equipment upgrades and proactive services, customers are benefitting from up to 30 percent reduction in energy spend, up to 20 percent reduction in maintenance spend, and 10 percent more optimized space utilization.

"The expansion of customer-facing AI features into Johnson Controls OpenBlue marks a pivotal moment in the evolution of building management technology," says Johnson Controls Chief Technology Officer Vijay Sankaran. "These new AI-driven features not only enhance operational efficiency and sustainability, but also empower building owners and operators with unprecedented levels of insight and control. We are committed to pioneering innovations that drive automation and create smarter, more responsive environments for our customers."

New features in OpenBlue are driving forward the future of autonomous buildings and allow customers to run their buildings with less manual intervention than ever before. The system can improve productivity through automating processes that traditionally have been manual. It can adjust setpoints based on fault diagnostics, saving energy, carbon, and accelerating potential cost savings. Users can enable autonomous actions or use the system to get advice, while setting their own operational constraints. It also provides detailed information about equipment performance and trends, from a broad view down to individual pieces of equipment. In this release, OpenBlue autonomous control can now be applied to a broader range of central utility plant designs.

OpenBlue now supports digitalization of Standard Operating Procedures, speeding up workflows triggered by various events. New workflows can be quickly published to support security and service needs, supporting both manual and autonomous tasks.