ISSA, The Worldwide Cleaning Industry Association, announced that MMMM has re-certified to the ISSA Cleaning Industry Management Standard (CIMS) with Honors and CIMS-Green Building (CIMS-GB) with Honors criteria.

CIMS applies to the management, operations, and performance systems of cleaning organizations. Compliance with the Standard demonstrates that a cleaning operation is structured to deliver consistent, quality services designed to meet customers’ needs and expectations. CIMS certification has become a requirement in many cleaning-service bid specifications as end customers look for an effective way to identify cleaning-service providers who are true companies of excellence and committed to customer satisfaction.

CIMS-certified organizations must demonstrate compliance with the five core principles of the Standard—quality systems; service delivery; human resources; health, safety, and environmental stewardship; and management commitment—and undergo a comprehensive assessment of management and operational execution. Compliance with the CIMS-GB criteria illustrates MMMM’s commitment to delivering green and sustainable cleaning programs. The CIMS-GB designation will help provide customers with precisely what they need to secure points under the U.S. Green Building Council’s LEED for Existing Buildings: Operations and Maintenance (LEED-EBOM) Green Building Rating System, while greening operations overall.

As part of the certification process, an independent, accredited assessor conducted on-site reviews of systems, processes, and documentation. The assessor also visited randomly selected customers to ensure that the organization’s activities are consistent with its documented systems and processes.

“The Standard ensures that MMMM utilizes consistent processes and procedures company-wide; thereby, delivering the same quality services to all customers,“ said Tim Murch, MMMM CEO and president. “As a result, all our buildings in the 14 states we operate are all standardized, systemized, cleaner, and healthier for all our customers benefit.”

Included among the elements of CIMS are making sure an organization has a site specific scope of work that sets forth cleaning service requirements and ensuring that the organization has a quality plan for assessing whether such service requirements are met, as well as service delivery, workloading, purchasing, employee training, worker health and safety, and corporate organization requirements.