What Customers Expect From Interactive Office Cleaning

Contributed by Servi-Tek Facility Solutions

An interactive office cleaning company is usually innovative, uses electronic technology, and serves as a resource. Many providers now embrace the idea of using an interactive office cleaning model. The term interactive is defined as a mutual activity or two-way communication. It suggests that activities are reciprocal, performed in real-time, or responsive.

Facility managers may now demand more from cleaning companies than simply free quotes, satisfaction guarantees, or have years of experience. Business owners understand the importance of having a clean office, beyond the basic aspects of office cleaning services consist of dusting, trash removal, vacuuming, mopping, window washing, and cleaning horizontal surfaces.

Frequently asked questions (FAQs) are a resource that a prospective customer uses for a better understanding of how the operations work. Here, the company seeks to address the concerns that they believe are on the top of a potential customer’s mind. 

The Number Of Requests 

Many office cleaning service providers will offer assistance for special events or other rarely occurring situations. Whether you are hosting an event and you need assistance or are about to start a new remodeling project, a client-oriented and experienced team will always be there to support you, no matter the time of the day.

The Number Of Employees

As the COVID-19 pandemic has shown, larger group settings increase the likelihood that germs will spread. The frequency of disinfection is particularly critical in large group settings within tight spaces. Smart cleaning companies with a high number of employees know how to ensure the safety of everyone involved while delivering top results.

Factors That Determine Costs

Commercial cleaning companies often calculate rates according to the size of the facility where janitorial services must be performed. Many providers with base their prices on the number of square feet. Other organizations make these calculations according to the time involved.

Time-based pricing generally involves estimating the amount of time necessary for completing the work and is based on an hourly rate. Pricing fluctuations may result from having more labor-intensive or time-consuming areas needing service such as the number of bathrooms.

Value Of The Service

A considerable emphasis has traditionally been placed on how customers perceive value. In this context, as a facility manager, you first assess whether the cleaning company can satisfy your facility’s needs. 

The next component involves the value proposition or viewing the services being provided relative to the cost. An experienced facility manager will make this distinction and consider pricing estimates relative to other variables. These factors  might include perceptions regarding the quality of work, equipment, scheduling, and more.

Office Cleaning Terms And Definitions

As with most industries, certain terms exist in the commercial cleaning industry. They might be used in verbal communications or pricing estimates, agreements, and other written forms of communication. 

Here are some of the most common ones which you will encounter:

• Disinfectant: Often used interchangeably with germicide, it refers to a chemical agent that eliminates harmful bacteria.

• Mold: Growth generated by fungi on a moist or decaying matter that often has a “wooly” texture and poses possible human health risks.

• Mildew: Fungal growth usually gray or white colored that forms on organic matter and creates degeneration, odor, and potential health risks.

 

Reliable And Quality Staff

Despite the continued development and adoption of technology within the commercial cleaning industry, the quality of the staff is critical, as they are the ones who operate the machinery and are in charge of your premises. The desirable attributes of a worker include dependability, trustability, focus, and a commitment to safety.

High Standards With Flexibility

When we talk about high standards, we’re referring to how well performance matches up to the expected quality or degree of expectations. A flexible cleaning business can adjust to changing circumstances and is eager and able to help with unusual initiatives.

Staying Up To Date With The Latest Technology

Commercial cleaning companies can improve efficiency, communications, quality, and overall customer satisfaction by adopting new technology. Examples include GPS tracking for supervision, electrostatic sprayers for disinfection, and software for scheduling and reporting.

The Green Office Cleaning Approach

Environmental concerns and sustainability have become increasingly important in the commercial cleaning industry, largely stemming from EPA and CDC efforts.

The industry has replaced many of the traditionally used chemical agents later proven to pose environmental problems. Today, there is a reasonable expectation that professional cleaning firms use eco-friendly products and operate responsibly.

Waste Management And Recycling

Most of those operating in the commercial cleaning industry support the three Rs, which include reduce, recycle, and reuse. Some strategies include having separate receptacles for recyclables, encouraging paperless operation, and responsibly disposing of electronic equipment.

Training And Certification For Employees Handling Chemicals

The Occupational Safety and Health Administration (OSHA) is a leading advocate for the proper handling of hazardous chemicals. OSHA offers certifications and compliance accreditation for those who encounter chemicals in their workplace operations.

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