Seiche Sanders' portraitIn June, I had the opportunity to attend Italy’s largest cleaning show, PULIRE 2005, in Verona.

Seeing how the cleaning industry operates in another country is an eye-opening experience. While I was struck by the many similarities in the two countries’ cleaning regimens, equipment and trends, I was also intrigued by the differences.

Notable was the amount of industrial cleaning equipment on display, including street sweepers and other large machines. Italy is known and respected for its machine engineering, and these strengths were apparent at the show.

There was also an emphasis on unique design. Fixtures and janitor’s carts, especially, featured streamlined shapes and vivid, eye-catching colors.

When it comes to time spent on the show floor, the Europeans are gracious hosts — many have refreshments at their booths including food, wine and coffee. It makes for a relaxed atmosphere in which to conduct business, and also keeps people on site and on task.

ISSA’s foreign counterparts may be on to something. Following the Europeans’ lead, ISSA will allow food and drink to be served at exhibitors’ booths this year in Las Vegas. The association hopes that this and other show updates will make for a venue more conducive to networking and conducting business.


This month’s Tech Central article hit home for me: my credit card information was stolen recently when hackers broke in to DSW’s (Discount Shoe Warehouse) computer system.

Although my credit card provider ensures me that I won’t be responsible for any unauthorized charges, I was instructed to check my statement regularly so I can report any unusual activity.

SM’s article, “Safeguarding Your Customers’ Information,” discusses the importance of taking every precaution to protect your customers’ personal information, including credit card numbers. If a theft occurs under your watch, it’ll not only cause you embarrassment, but your customers will have a difficult time trusting you again — take it from me.

 




POSTED ON: 7/1/2005