SM's Best Distributor Web Sites

Editor’s Note: Four years ago Sanitary Maintenance surveyed 2,500 jan/san distributors, inviting them to make a case as to why their individual Web sites deserved recognition.

Frequenting jan/san distribution Web sites each working day, the SM editors have taken notice that since 2003, a majority of distributors have taken akin to the e-business model. With that in mind, we felt it was necessary to hand out recognition to those distributors who currently have Web sites that stand above the rest.

So, we developed an online survey, which we e-mailed to a random sample of 6,236 jan/san distributors nationwide.

Foremost, we asked distributors why they thought their Web site deserved to be included as one of “SM’s Best Distributor Web Sites.” Second, we asked distributors to provide a list of capabilities and features they believed set their Web site apart from the rest. Lastly, we asked if their site’s presence has changed in the last four years.

What we found is that a predominant portion of the distribution segment approaches its online presence rather aggressively behind the creation of some fundamentally sound Web sites. We found this to be most surprising, because historically, most distributors have been “behind the curve” when it comes to the adoption of technology within their businesses.

What we discovered from visiting the top survey respondents’ Web sites is that the jan/san distribution sector isn’t lacking in the e-business category. These distributors have answered end users’ needs — offering user-friendly Web sites that contain e-commerce capabilities, extensive product catalogs and educational tools.

The criteria we used to examine survey respondents’ Web sites were the following: e-commerce capabilities; extensive online catalog; educational resources; exceptional design; user-friendliness; and whether the Web site contained detailed contact information. We also considered the company size of the respondents and attempted to look past the level of investment each has made and focus on the Web site’s purpose, content and capabilities.

"What follows are 15 distributor Web sites (in no particular order) that SM’s editors identified as among the industry’s best.
It’s important to note that this is a subjective sampling, and should not be considered representative of what the jan/san distribution industry has to offer.

ON SITE

Green Cleaning Network Launches New Web Site
The Green Cleaning Network, a nonprofit organization that educates the marketplace on the adoption of green cleaning, has launched a new Web site,www.greencleaningnetwork.org.

The Web site is designed to specifically help building owners, facility managers, contract adminstrators, policy makers and others implement green cleaning.

The site’s Discussion Forums provide the opportunity to review current and proposed documents, and discuss issues associated with them. Forum topics will include a simple ”addendum” that is designed to help facility managers easily green an existing cleaning contract without requiring extensive and expensive revisions.

A New Look For Nilfisk
Nilfisk CFM, Malvern, Pa., recently enhanced its Web site, www.pa.nilfisk-advance.com.

The site now allows visitors to make purchases over a secure site and find info on purchasing the right individual vacuum for their application.

Visitors can search the full Nilfisk product line, view detailed equipment specifications, and find replacement parts or accessories.

The site also offers online resources, which allows visitors to research vacuums by industry application, play video demonstrations, and learn about filtration. Visitors can also download case studies and a free cleaning guide, e-mail a Nilfisk expert with their cleaning questions, and find their local sales representative and schedule a live demonstration.

Stay Up-To-Date Through CleanLink
Make sure you are in the know about all of the industry’s events, trade shows and training opportunities by visiting www.cleanlink.com/calendar.

Acme Paper & Supply Co., Inc. The site’s simple layout allows for easy navigation. Visitors can order from the extensive online catalog, stay current on new product offerings, and stay linked to the company’s news. CP Products Inc. The site offers user manuals and tips for troubleshooting by manufacturers. Visitors can gain knowledge about products by clicking on links to several manufacturer Web sites. Dade Paper Co. The only site on our list to appear in SM’s Best Distributor Web sites twice. The product catalog appears on the site’s home page and is easy to navigate. Visitors can do a search by MSDS and also request an online quote. Kellermeyer Co. The site is a definite ”one-stop shop.” It offers just about everything — extensive online ordering catalog, interactive videos, cleaning tips, how to’s, and quizzes that test your cleaning knowledge. KleenMark KleenMark’s site lacks free educational resources, but offers visitors the opportunity to sign up for classes offered by the company’s school — KleenMark University. City Supply Corp. The easy to navigate site contains a comprehensive overview of what’s needed in today’s cleaning industry. Helpful articles, links to manufacturer sites, and an extensive online product catalog is just a click away. Pollock Paper The site is intended to educate a visitor about the company, its culture, and why they should consider doing business with Pollock. Promotions and links to featured suppliers are available on the home page. R3 Redistribution The only thing missing from this site is a drop-down menu that offers educational resources. Product catalogs are available in both English and Spanish, and customers can zero in on specific products. Reliable Paper Reliable Paper’s e-commerce platform is second to none as it has a 99.4 percent accuracy in fulfillment through its site.Each product is accompanied by a color photo, a detailed description and notes if it’s in stock. RJ Schinner Co. Visitors can view all rebates, promotions and closeout specials, as well as place orders through the site. The site also provides training videos and a green products page that highlights vendors’ green initiatives. Royal Paper Corp. The recently upgraded site has a balanced and vibrant modern look to it. Customers have direct access to their account information, regardless of how orders were placed. Scottissue Inc. First time visitors can view the company’s extensive online catalog without having to sign up for an account. The site’s simple but elegant home page directs visitors to product and company information. Swish The company’s name is Swish, but we consider its user-friendly site to be a slam dunk. ”Mike’s Corner”offers how to’s, pro tips, selection charts and articles for just about any cleaning need. United States Paper & Chemical Supply The very simple site doesn’t overwhelm its visitors. Visitors can request a price quote, a MSDS and purchase products through its online catalog. Wood Wyant Inc. This transactional site allows customers to set budget limits and restrict access to products if desired. Customers can also view reports to better track expenditures and view activity.