Supply Line 2014 Education Sessions

Education is a focal point of Supply Line 2014. The trade show offers sessions geared at all segments of the industry, including distributors, building service contractors, cleaning professionals and manufacturers.


Seminars For Distributors And Other Vendors:

CIMS/ICE Workshop
Tuesday, April 29, 8 a.m. – 5 p.m.
Cleaning Industry Management Standard (CIMS) “ISSA Certification Expert” (I.C.E.) certification arms you with critical information you can use to meet demands from the highest management levels. The operational and budgetary knowledge learned in this workshop will help position you as an indispensable resource, especially as custodial operations continue to reduce budgets in 2014.

Attendees are taken on a guided tour of the certification, including the CIMS-Green Building (CIMS-GB) criteria, to equip themselves with specific management, operations, and green cleaning knowledge to help customers or their own organization develop quality, customer-focused and sustainable cleaning programs and save money!

Members of ISSA, NJSSA and NESSA can attend the NJSSA Supply Line 2014 I.C.E. workshop for the discounted rate of $900.


Ensuring a Clean, Healthy And Green Indoor Environment With CIMS
Wednesday, April 30, 8 a.m. – 9 a.m.
Speaker: Dan Wagner
Few would argue that facilities are doing everything they can to provide an indoor environment that is optimally conducive to health, productivity and success. At the same time, a better understanding of the principles of sustainability and “going green” is increasingly driving decisions on the highest level. Such reality forces customers to look for better ways to meet both goals without breaking the bank.

One solution? A greater investment in cleaning! Yet, cleaning is all-too-often viewed by customers as a cost to be minimized and not as a core component of sustainability and strategic facility operations. That said, it is cleaning that holds the power to deliver a healthy indoor environment and serves as one of the foundations of sustainability. After all, for a facility to be green, it has to be healthy. And for a facility to be healthy, it has to be clean!

This session will provide attendees with an understanding of the elements of effective, customer-focused cleaning management and green cleaning as implemented through the Cleaning Industry Management Standard (CIMS) and CIMS-Green Building criteria and will show how distributors, manufacturers, cleaning service providers and facility customers can use CIMS and CIMS-GB to offer a new level of service, support and partnership.

Dan Wagner is ISSA’s Director of Facility Service Programs and Legislative Affairs and in-house legal counsel. He is primarily responsible for leading the association’s Cleaning Industry Management Standard & CIMS-Green Building Certification Program, was one of the primary authors of the CIMS Certification Guide, and has published numerous articles and spoken at various conferences, workshops and seminars on CIMS, standardization, and management principles.


Successful Sales Communications
Wednesday, April 30, 9 a.m. – 10 a.m.
Speaker: Steve Lentini
Knowing how to communicate well is a minimum requirement in sales. If you can’t talk with people and get them to open up and share information with you, you’re going to struggle to sell anything. Steve will lead you through this interactive session to help you improve your communication skills to build stronger relationships with your customers and close more sales.

Steve Lentini, is a nationally known speaker, author and teacher and has spent 30 years in sales, sales training and sales management as well as five years as a licensee for the Sandler Sales Institute. Steve is also a Jan-San professional serving as director of janitorial facility supplies for The Weeks-Lerman Group LLC. 


Top Your Competition By Adding The Word “Value” To Your Product Line
Wednesday, April 30, 1 p.m. – 2 p.m.
Speaker: Tim Kerin
In this seminar, you will learn ways to strengthen your marketing by adding “VALUE” to your customers. Learn the value of “Let me be your Google.” Learn how to sponsor educational programs for the end user at a minimum cost but a high value to your marketing presence. Learn how to increase your revenue through networking techniques unique to your market.

Tim Kerin is an author, speaker, business coach, networker and an entrepreneur. He published his first, in a series of books, entitled: “10 Lessons Learned…How to Build a Successful Business.” Tim and his wife Tracey started out cleaning homes in the Washington D.C. area and grew their cleaning business to become a 13-year vendor with the Washington Redskins NFL franchise. Tim shares his experiences to help other cleaning contractors and sales professionals achieve business success.


Seminars For Building Service Contractors And Cleaning Professionals:

Making Networking A Lifestyle For You And Your Business
Thursday, May 1, 8 a.m. – 9 a.m.
Speaker: Tim Kerin
In this seminar, you will learn the value of networking and how to use it effectively to benefit your business and your life. People do business with people they like and trust. You will learn how to build that trust through relationships and strategic partners. Learn how important your infomercial is as you only get one chance to make a first impression. Do you know how to “land your plane” during a conversation? Learn the differences between social, event and relationship networking. Learn how to generate revenue without hiring a sales team.

Tim Kerin is an author, speaker, business coach, networker and an entrepreneur. He published his first, in a series of books, entitled: “10 Lessons Learned…How to Build a Successful Business.” Tim and his wife Tracey started out cleaning homes in the Washington D.C. area and grew their cleaning business to become a 13-year vendor with the Washington Redskins NFL franchise. Tim shares his experiences to help other cleaning contractors and sales professionals achieve business success.


Customer Dispute Resolution For The Contract Cleaner
Thursday, May 1, 9 a.m. – 10 a.m.
Speaker: Steve Lentini
How to listen more effectively, speak clearly and with purpose to avoid customer miscommunications. You will learn how to deepen your relationships with current and potential clients while avoiding the communication problems that can lose you business. Communication is the key to your business growth and success.

Steve Lentini is a nationally known speaker, author and teacher and has spent 30 years in sales, sales training and sales management as well as five years as a licensee for the Sandler Sales Institute. Steve is also a Jan-San professional serving as director of janitorial facility supplies for The Weeks-Lerman Group LLC.


Program Management: Managing Time And Expenses
Thursday, May 1, Noon – 1 p.m. (on the show floor)
Speaker: Matt Moberg
This seminar is all about creating a comprehensive organizational solution to the two most costly functions of a maintenance department...hard floor care and carpet care. You will learn the theories of program management, scheduling and creating an adaptive maintenance program; budget optimization; and timelines for maintenance of hard floor and carpet care.

Matt Moberg is an account representative for the Cleaning Management Institute (CMI), the custodial training and certification arm of Cleaning & Maintenance Management magazine. You can earn certification credits by attending this class.